Italian Workforce Manager - Lisbon - Portugal

Italian Workforce Manager - Lisbon - Portugal
Lisboa
Lisboa, Lisboa, Portugal

Job Title: Workforce Manager

Location: Lisbon, Portugal

Job Category: Other

EU work permit required: Yes

Job Reference: 76efb62a5882

Job Views: 4

Posted: 23. 07. 2025

Expiry Date: 06. 09. 2025

Job Description:

As a Workforce Manager, you will:

• Ensure delivery of key metrics, staffing budgets, training requirements, and performance metrics through resource optimization;
• Identify and implement reports as needed;
• Execute communication strategies for executive leadership by synthesizing data into actionable recommendations for Business Reviews and Operational Meetings;
• Increase efficiency by recommending staffing strategies supporting a
  - skilled customer contact center;
• Serve as a trusted partner and advisor to leadership teams;
• Coordinate staffing with training and operations teams;
• Manage workforce management systems, telephony, and related processes;
• Oversee daily schedule operations, including leave requests and call outs;
• Develop scheduling enhancements and new business models;
• Collaborate with the WFM Country Team.

Candidate Characteristics:

Technical and IT Skills:

• Must hold EU citizenship or a valid work permit for Portugal;
• Be a local candidate or willing to relocate to Lisbon;

Languages:

• Native or proficient Italian (C2);
• Proficient English (C2) mandatory;
• Additional languages are assets.

Previous Experience:

• University degree;
• Project management experience;
• Data analysis and business recommendations;
• Workforce management experience;
• Call center experience desirable;
• Experience in technology industries desirable.

Additional Skills:

• Leadership and team management;
• Organizational skills;
• Responsibility and accountability;
• Problem-solving and suggestion offering;
• Influencing behavior;
• Project management;
• Adherence to organizational policies;
• Customer focus.

Education: Master's degree or equivalent in
- statistical,
- social disciplines (LM-77, 84/S).

Availability: Willing to relocate abroad.