ITSM Consultant for ServiceNow - Ostrava

ITSM Consultant for Service
Now – Ostrava

Devoteam is an AI-driven tech consulting firm specialising in cloud platforms, cybersecurity, data, and sustainability.

Tech native for almost 30 years, Devoteam guides businesses through sustainable digital transformation to deliver value.

With over 11, 000 tech architects in more than 25 countries across Europe, the Middle East, and Africa, Devoteam is committed to using technology to serve people.

Devoteam has been a Service
Now Elite Partner since 2019, and recipient of the 2025 Partner of the Year award.

Job Description

What can you expect from this position?

Are you passionate about IT consulting and eager to kick‑start your career in the field? If so, the ITSM Consultant role may be the perfect opportunity for you. As a Consultant, you’ll have the chance to learn and grow alongside experienced professionals, developing your skills and becoming a key asset to our team.

As an ITSM Consultant, your primary responsibilities will include:

• Implementing Service
  Now solutions, gaining hands‑on experience with the platform.
• Close cooperation with clients to understand their business processes, identify areas for improvement, and develop a roadmap for their Service
  Now implementation.
• Technical Development including custom scripts, development of new applications and creation of custom user interfaces.
• Ongoing support, troubleshoot issues, and identification of opportunities for further optimization.

Your role will be pivotal in helping our team deliver exceptional Service
Now solutions to our clients. While technical skills are essential, we also value your ability to communicate effectively, build relationships, and work collaboratively.

Join us in the exciting world of Service
Now, where you can begin your career journey and make a positive impact on our team and clients alike. We believe in fostering innovation and teamwork, and you’ll be an integral part of that vision.

What can you expect from working at Devoteam?

• The opportunity to enhance and expand your skills and competences.
• Guidance and support from experienced senior colleagues.
• Are you seeking a company where you can connect with like‑minded individuals and socialize outside of work? Look no further!
• Feel free to check out our Cocuma page or explore the Benefits and perks section below for more information.

Qualifications

You’re a great fit for this role if you have:

• Experience with a tool similar to Service
  Now.
• Strong soft skills, including communication and presentation abilities, analytical thinking and troubleshooting skills.
• Advanced English, both written and verbal communication.
• IT education or relevant experience in the IT industry.

We’d definitely welcome…

• Service
  Now certification(s).

Additional Information

• 5 weeks of vacation per year (= 1 week extra)
• 4 “My Days” per year
• Hybrid office
• Career Management, training and certifications in the best breed of technologies – focused on technical skills (Service
  Now, Google), Project Management methodology etc.
• Udemy for business account
• Meal allowance up to 28. 000 CZK/year (123, 90 CZK/day)
• Phone tariff (unlimited calls, texts messages within the EU, 20GB of Internet)
• Employee Referral Program
• Sabbatical leave
• Repurchase of hardware

Moreover, we offer:

• Foreign business trips
• Company mobile phone (selection from Android/i
  Phone)
• Company laptop (Windows/mac
  OS)
• Coffee, tea, snacks and breakfasts in the office
• Company events and teambuildings
• Gifts for work anniversaries, promotion or childbirth
• Friendly and open culture

And last but not least, you can rely on:

• Transparent framework for career growth, reinforced by annual performance evaluations
• Trust and autonomy, with no micro‑management
• Learning from senior colleagues and opportunities to collaborate with professionals from various industries
• Opportunities to attend conferences to keep skills up‑to‑date
• Working on a variety of projects for a broader range of experience
• Adoption and utilization of evolving IT technologies
• Usage of AI tools and access to elaborate, tailored AI training