ITSM Consultant for ServiceNow - Prague Lisboa

Devoteam is an AI-driven tech consulting firm specialising in cloud platforms, cybersecurity, data, and sustainability. Tech native for almost 30 years, Devoteam guides businesses through sustainable digital transformation to deliver value. With over 11, 000 tech architects in more than 25 countries across Europe, the Middle East, and Africa, Devoteam is committed to using technology to serve people. Devoteam has been a Service
Now Elite Partner since 2019, and recipient of the 2025 Partner of the Year award.

Job Description

What can you expect from this position?

Are you passionate about IT consulting and eager to
- start your career in the field? If so, the ITSM Consultant role may be the perfect opportunity for you. As a Consultant, you’ll have the chance to learn and grow alongside experienced professionals, developing your skills and becoming a key asset to our team.

As an ITSM Consultant, your primary responsibilities will include:

• Implementing Service
  Now solutions, gaining
  - on experience with the platform.
• Learning the ins and outs of Service
  Now, including configuration, customization, and best practices.
• Collaborating with team members to gather client requirements and assist in the development of tailored Service
  Now solutions.
• Supporting
  - sales activities by contributing to presentations, workshops, and proposals.
• Participating in client meetings, helping to identify their needs and providing valuable insights.

Your role will be pivotal in helping our team deliver exceptional Service
Now solutions to our clients. While technical skills are essential, we also value your ability to communicate effectively, build relationships, and work collaboratively.

Join us in the exciting world of Service
Now, where you can begin your career journey and make a positive impact on our team and clients alike. We believe in fostering innovation and teamwork, and you’ll be an integral part of that vision.

What can you expect from working at Devoteam?

• The opportunity to enhance and expand your skills and competences.
• Guidance and support from experienced senior colleagues.
• Are you seeking a company where you can connect with
  - minded individuals and socialize outside of work? Look no further!
• Feel free to check out our Cocuma page or explore the Benefits and perks section below for more information.

Qualifications

You’re a great fit for this role if you have:

• Strong soft skills, including communication and presentation abilities, analytical thinking and troubleshooting skills.
• Advanced English, both written and verbal communication.
• IT education or relevant experience in the IT industry.

We’d definitely welcome…

• Service
  Now certification(s).
• Proficiency in German.

Additional Information

What will you get apart from the salary?

• 5 weeks of vacation per year (= 1 week extra)
• 4 My Days per year
• Hybrid office
• Career Management, training and certifications in the best breed of technologies – focused on technical skills (Service
  Now, Google), Project Management methodology etc. , including Udemy for business account.
• Meal allowance up to 28. 000 CZK/year (123, 90 CZK/day)
• Phone tariff (unlimited calls, texts messages within the EU, 20GB of Internet)
• Employee Referral Program
• Sabbatical leave
• Repurchase of hardware

Moreover, we offer:

• Foreign business trips
• Company Mobile Phone (selection from Android/i
  Phone)
• Company Laptop (Windows/mac
  OS)
• Coffee, tea, snacks and breakfasts in the office
• Company events and teambuildings
• Gifts for work anniversaries, promotion or childbirth
• Friendly and open culture

Levallois-Perret. France | #Talent Acquisition / Recruitment

? Vos missions :

Levallois-Perret. France | #Cloud Engineer

Are you the catalyst who ensures technology sticks? As a Change & Project Management Consultant within the Digital Impulse team, you won’t just manage projects; you’ll orchestrate the human side of digital transformation. You are the link between ambitious technical delivery and meaningful user adoption, ensuring that new tools aren’t just installed, but embraced. You will lead
-
- end transformation, focusing on driving measurable business outcomes through sustained behavioural change. Your autonomy and willingness to step into operational topics will be key to elevating the overall quality and productivity of our client teams.

What you will do

• Transformation Leadership: Lead
  -
  - end organisational and digital transformation initiatives, ensuring both business outcomes and user adoption are achieved;
• Change Strategy: Design and execute change management strategies, integrating them into overall project governance;
• Delivery Governance: Tailor and apply delivery and governance frameworks (PRINCE2®, PMP®, Agile, ITIL®) to manage scope, risks, and timelines effectively;
• Adoption Drive: Drive communication, training, and leadership engagement activities to build awareness and sustain behavioural change;
• Stakeholder Alignment: Facilitate steering committees, stakeholder reviews, and readiness assessments to maintain alignment and momentum;
• Applied Expertise: Contribute through your second domain expertise (e. g. , Project Management, Business Analysis, or other) to connect adoption with technical and operational realities;

Bratislava. Slovakia | #Risk & Compliance Engineer

Looking to take your IT security consulting career to the next level? Our Service
Now Cyber & Risk team is seeking a Consultant with an innovative,
- do attitude and a passion for making a difference. You’ll be based in our Prague office and work with global companies from across Europe.

With us, you’ll have the chance to do the job of your dreams - the one you didn’t even know you wanted yet. Here’s what you can expect:

• Working on a variety of projects focused on advisory and implementation of Security Operations, Risk and Compliance using Service
  Now Sec
  Ops and IRM product suites.
• Collaborating closely with clients to analyze business requirements and develop effective security solutions.
• Acting as Subject Matter Expert, Designing processes, implementing, and integrating solutions such as using Service
  Now for Security Incident Management, Vulnerability Response, Governance, Risk & Compliance, and Third Party Risk Management, Data Privacy, ESG, and more.
• Working in an Agile environment, being supported by a team of bright individuals.
• Being proactive, constantly learning, and coming up with new ideas for products and services.

Levallois-Perret. France | #Risk & Compliance Engineer

Levallois-Perret. France | #Business Product Owner

We are seeking a highly motivated and experienced Senior Specialist in Business Resilience (Crisis Management) to join our growing team.

In this role, you will play a crucial part in advising our clients on building a more resilient and sustainable organization. You will help clients prepare for, respond to, and recover from disruptive events.

Responsibilities :

• Conduct comprehensive risk assessments to identify potential threats and vulnerabilities that could disrupt business operations.
• Perform Business Impact Analysis (BIA) to determine the potential impact of disruptions on critical business functions.
• Analyze and evaluate existing crisis management plans and identify areas for improvement.
• Develop and implement comprehensive crisis management plans, including communication protocols, incident response procedures, and recovery strategies.
• Conduct training, workshops and information sessions to ensure that the client’s staff are prepared for service disruptions and can resume operations as quickly as possible, in accordance with the business continuity plans, emergency response plans, crisis management plans and technology recovery plans.
• Coordinate crisis simulations and exercises to test and improve organizational preparedness.
• Provide support and guidance to clients during crisis situations.
• Ensure compliance with relevant regulations and standards.

Lisboa. Portugal | #Other Support Functions

We seek a motivated individual with a solid background in Information Technologies, capable of developing networks and generating leads. If you’re ambitious, proactive, and have excellent communication skills, this role is for you!

Responsibilities:

• Perform cold emails and calls to generate new business leads.
• Develop and maintain networking with potential clients.
• Gather and analyze information from potential customers to generate suitable leads for the sales department.
• Explore specific software needs and related consulting and implementation services.