Itsm Process Owner For Incident / Problem / Knowledge Management Braga

Itsm Process Owner For Incident / Problem / Knowledge Management
Braga
Braga, Braga, Portugal

col-wide
Job Description:

Job Description

Tires IT is looking for an experienced Process Owner for Incident / Problem / Knowledge Management to join our dynamic IT Service Management (ITSM) team. This role will involve working with a diverse group of professionals to implement and continuously improve our ITSM processes in a global environment.

Main Tasks:

Global process responsibility for Incident / Problem / Knowledge Management;

Development of the process strategy and the process roadmap in coordination with the IT service management strategy;

Creation and maintenance of the respective process documentation;

Building and tracking governance and process KPIs;

Management of internal and external service providers including budget planning;

Independent implementation of global process implementation projects;

Independent further development and implementation of process training.

Qualifications

University degree in Business Informatics, Computer Science or an Engineering field;

+3 years of experience in the development, implementation and control of IT service management processes in a global environment;

Basic requirement: ITIL Foundation certification; ITILV3 Expert certification (desirable);

Excellent customer service and communication skills;

Proficient English language skills (verbal and written);

Ability to contribute to international teams and successfully complete international projects;

Strategic and tactical skills (;developing and improving a service strategy);

Ability to promote the topic of IT service management and to present project results, processes and concepts at all management levels in a way that is appropriate for the target group;

Experience in project management;

Willingness to travel (up to 15%).

Additional Information

Our offer:

Integration in a challenging and international work environment;

Flexible working model;

Agile and collaborative working style;

Continuous opportunities for the promotion of talent and training;

Individual development planning based on your personal needs and targets (e. g. mentoring, trainings or global internal Software Academy);

An international team across 3 locations in a globally active organization;

Opportunity to make a difference.

We are committed to fostering a workplace where everyone feels safe, respected, and valued. All kind of applications are welcome.