Itsm Process Specialist — Elevate It Service Excellence

Itsm Process Specialist — Elevate It Service Excellence
Porto
Oliveira do Douro, Porto, Portugal

Job ID: 2465 | Work Model: Full-Time | Contract Type: Regular | Job Category: IT



Logistics is people business – this guiding principle makes it clear that employees are the key factor to DACHSER's corporate success. Founded in 1930, our
- owned company is now one of the world's leading logistic providers. We provide intelligent logistic solutions worldwide. Together, we pursue the mission of creating the world's most intelligent combination and integration of logistic network competencies, thus optimizing our customers' logistics.

Are you looking for a job with prospects in a stable and
- oriented company? Then apply at DACHSER and drive the logistics of the future forward with us.

• Active further development of the
  - wide IT service management system based on ITIL
• Continuous improvement of ITSM process and service quality using KPIs
• Supporting and advising consulting our business units in the Enterprise Service Management environment
• Ensuring optimal support of ITSM processes by the ESM application
• Training ITSM process and ESM application users
• Close cooperation with other process owners
• Independent and innovative work with a high level of quality awareness in an
  - minded team

• Successfully completed studies in economics, business informatics or computer science, alternatively a comparable education with experience in service management
• Good knowledge of ITSM processes
• Ideally certification in ITIL or other ITSM frameworks
• Basic knowledge of IT applications, IT systems and technologies
• "Hands-on” mentality, as well as a convincing appearance, strong communication skills and a high degree of independence
• Good knowledge of English

Sandra Schiegg

Consultant HR Management HO

Porto, DACHSER Corporate IT Hub, Portugal Lda. , Edificio ICON DOURO

At DACHSER, all people are welcome. Diversity and equal opportunities are an integral part of our corporate culture. We see the uniqueness of each individual, and thus the diversity of our teams, as the driving force behind our daily work and innovations – because: Logistics is People Business. We look forward to meeting you.