ITSM Project Manager (ServiceNow) Lisboa

CAPGEMINI ENGINEERING

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life‑saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities where you can make a difference and where no two days are the same.

YOUR ROLE

The ITSM Project Manager is responsible for leading initiatives focused on the implementation and enhancement of IT Service Management solutions, with a strong emphasis on the Service
Now platform. This role requires a balanced combination of technical expertise and project management skills to ensure that delivered solutions meet business needs and follow industry best practices.

Responsibilities

• Lead ITSM projects, ensuring alignment with client objectives, timelines and quality standards.
• Coordinate cross‑functional teams and manage stakeholders, fostering clear and effective communication.
• Gather and translate business requirements into detailed technical specifications.
• Oversee integrations between Service
  Now and other platforms (CRM, SMAX, Easy
  Vista, BMC), ensuring compatibility and efficiency.
• Identify risks, propose mitigation strategies and ensure proper execution of all project phases (planning, monitoring, control, reporting).
• Apply and adapt project management methodologies (Agile or Waterfall) according to project needs.

YOUR PROFILE

• Technical Knowledge:
  • Strong understanding of ITSM, ITOM and Asset Management processes (incidents, requests, changes, assets and IT operations).
  • Experience with integration standards and technologies: JDBC, MID Server, REST, SOAP.
  • Familiarity with networking concepts (Firewall, NAT, VPNs), operating systems and virtualization.
• Project Management & Soft Skills:
  • Excellent communication skills for engaging with technical teams and stakeholders.
  • Proactive leadership with the ability to anticipate risks and drive solutions.
  • Proven experience in planning, monitoring and reporting on project progress.

What You’ll Love About Working Here

• Join a multicultural and inclusive team environment.
• Enjoy a supportive atmosphere promoting work‑life balance.
• Hybrid work.
• Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
• Access valuable training and certifications in cutting‑edge technologies.
• Engage in exciting national and international projects.
• Health and life insurance.
• Referral program with bonuses for talent recommendations.
• Great office locations.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Project Management and Information Technology

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