Itsm Service And Configuration Manager

Itsm Service And Configuration Manager
Porto
Porto, Porto District, Portugal

WHY YOU SHOULD WORK WITH US?

Sustainable impact:

contribute to a greener future;

Global Growth:

Join an industry with growing global presence;

Career Development:

Benefit from a dynamic industry that fosters professional growth an skill development.

Pioneering Spirit:

Experience the satisfaction of being part of a pioneering movement towards a more sustainable energy;

YOUR TASKS

• Support to the Director of Service for Service Budget and P&L clarification;
  
  
  
  
• Manage site teams to ensure that they carry out their work effectively, safely and to the required standard as well as reviewing performance;
  
  
  
  
• Responsible for cost control and stock levels;
  
  
  
  
• Responsible for HSE in their respective service area, implementing internal and external regulations as required to ensure HSE compliance;
  
  
  
  
• Responsible for operational performance of their respective service area by ensuring availability of WTG;
  
  
  
  
• Use Operational data to monitor team, individuals' and farm performance and take action as appropriate to share successes, address shortfalls and make improvements;
  
  
  
  
• Ensure asmooth handover from PM to Service after energisation;
  
  
  
  
• Make business planning for new service points/activities in case of growth in the area or needed relocation due to business development;
  
  
  
  
• Management of large operations (such as gearbox exchange) and improvement initiatives;
  
  
  
  
• Follow-up on customer complaints with regard to Service Technician performance and quality of work;
  
  
  
  

YOUR PROFILE

• Experience of the wind industry in a leadership role or similar sector;
  
  
  
  
• Experience in working in matrix organizations;
  
  
  
  
• Experience of managing remote field based teams;
  
  
  
  
• Formal qualifications in Mechanical and / or Electrical field;
  
  
  
  
• Croatianmothertongue and excellent English language skills;
  
  
  
  
• Computerliterate, able to use MS Office and in house database and workload management systems (SAP);
  
  
  
  

What We Offer

• Central location, near public transportation (3 min to metro Via Rápida-Viso);
  
  
  
  
• We also have free parking spot in the building (Edificio Porto Inova) and an E-car Charging station available;
  
  
  
  
• Coffee, water, tea, fruit, cookies, and sometimes chocolate is on us, too
• We offer you all the equipment to work from home (monitor´s, dockingstation, headphones, mouse and keyboard).
• Health Insurance;
  
  
  
  
• Nordex Cuida +: Enjoy six free appointments per year in psychology, nutrition, social support, finance, and legal advice.
• Mardi gras, Christmas Eve and New Year's Eve are holidays to us;
  
  
  
  
• Training& Learning Program (internal and external trainnings sessions);
  
  
  
  
• Performance evaluation Program every year
• Team building events.

OUR RECRUITMENT PROCESS

• CV Screening - We start by reviewing your CV. If your profile matches, you might get a call from a Portuguese number (yes, that's us ). If you miss the call, no worries — we'll follow up with an email too
• Prescreening Call
• Technical Interview
• Cultural Interview
• Offer

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.