Join us as a Quality analyst in Porto Porto

Join us as a Quality analyst in Porto
Porto
Porto, Porto District, Portugal

About the job: Join us as a Quality analyst in Porto

Join Us as a Quality Analyst in Porto, Portugal

Looking to take your career to the next level in one of Europe's most vibrant and historic cities?

We're hiring a Quality Analyst to be part of our dynamic, multicultural team based in Porto, a city known for its stunning architecture,
- class wine, and rich cultural heritage.

Why Porto? Not only will you be working in a
- paced, innovative environment, but you'll also enjoy the perks of living in Porto, a coastal city bursting with life. Imagine strolling by the Douro River, tasting the finest Port wine, and experiencing the warmth of the local community, all while contributing to exciting global projects!

Your Key Responsibilities:

• Monitor and assess interactions between our Customer Service Representatives and clients across various platforms.
• Implement
  -
  - class Quality Assurance standards to ensure exceptional service delivery.
• Identify potential risks, such as fraud or security issues, and recommend proactive solutions.
• Collaborate closely with the Business Quality Analyst to provide insights that drive performance improvements.
• Mentor, help train, and develop Customer Service Representatives by identifying skill gaps.
• Participate in continuous improvement initiatives to help optimize our processes.
• Ensure compliance with company policies, making sure everything runs smoothly and efficiently.

What We're Looking For:

• Candidates fluent in Greek and highly proficient in English.
• Previous experience in call centers/BPOs is highly advantageous.
• A solid understanding of Microsoft Office Suite and contact center trends.
• Certification in Six Sigma Yellow Belt is a plus.
• Strong communication, analytical, and problem-solving skills.

What We Offer:

• A competitive salary based on your skills and experience.
• Be part of a multilingual, creative, and inclusive team with a friendly atmosphere.
• Professional development opportunities to grow and reach your full potential.
• Exposure to exciting global client projects and participation in strategic decisions that shape our company's future.
• Enjoy working in the heart of Porto, a city that blends
  - world charm with modern innovation.

Ready to thrive in a role that blends challenge, collaboration, and career growth — all while living in one of Europe's most picturesque cities? Don't miss out — apply today!