Junior Analyst - Hybrid Remote - Porto

Overview: This role involves translating business requirements into functional specifications for CMS, configuring CMS applications to align with business needs and optimize workflows, maintaining and improving software requirements, user stories, and documentation, supporting SQL-based configuration and database tasks, monitoring application performance, handling incidents and user support tickets, providing
- implementation training, documenting and tracking defects with proactive solutions, and coordinating with stakeholders for requirements and releases.

Responsibilities

• Analyze and translate business requirements into functional specifications for CMS.
• Configure CMS applications to align with business needs and optimize workflows.
• Maintain and improve software requirements, user stories, and documentation.
• Support SQL-based configuration and database manipulation tasks.
• Monitor application performance and ensure optimal availability.
• Handle incidents, service requests, and user support tickets.
• Provide
  - implementation support and training to
  - users.
• Document and track defects, proposing proactive solutions.
• Participate in stakeholder meetings to gather and clarify requirements.
• Assist in CMS demonstrations and presentations.
• Communicate effectively with
  - functional teams and external vendors.
• Support testing activities, including defect tracking and validation.
• Ensure quality delivery of functional changes and releases.
• Coordinate change requests and maintain release calendars.
• Track deployment progress and document release activities.
• Align stakeholders and communicate release schedules.
• Ensure compliance with SLAs and support budget/resource optimization.

Qualifications

• Bachelor’s or Master’s degree in Software Engineering, Business Informatics, Computer Science, or related fields.
• 1–3 years of experience in Contract Management Systems or IT roles (internship or junior level).
• Experience or knowledge in Agile environments (SAFe, Scrum, Kanban) is a plus.
• Proficiency in SQL and database manipulation.
• Familiarity with Jira, Confluence, and MS Office 365.
• Understanding of SDLC and functional analysis principles.
• Strong communication and collaboration abilities.
• Analytical thinking and attention to detail.
• Initiative, accountability, and a
  - player mindset.
• Fluency in English (written and spoken).

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development

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