Junior Application Support Consultant

Junior Application Support Consultant
Porto
Porto, Porto District, Portugal

Emagine is currently looking for a Junior Application Support Consultant (CMS/SQL) to join a
- term assignment with one of our international clients in the automotive finance sector. This is a strategic opportunity for recent graduates or junior profiles who want to start a career in IT, supporting Contract Management Systems (CMS) within a leading multinational environment.

The selected professional will work directly with Miles , a widely used Contract Management System in the automotive finance industry, supporting configuration activities, SQL-based adjustments, incident resolution, and collaboration with business and technical teams across Europe.

Your main responsibilities:

• Translate business requirements into functional specifications for CMS applications, including Miles .
• Configure and customize Miles CMS functionalities to optimize business workflows.
• Perform SQL-based configuration tasks and data manipulation to support system operations.
• Monitor application performance and proactively address availability or stability issues.
• Investigate and resolve incidents, service requests, and defects in a timely manner.
• Facilitate knowledge transfer and deliver basic training sessions to
  - users.
• Participate in
  - gathering workshops and alignment sessions with stakeholders.
• Coordinate release activities, including planning, scheduling, and documentation.
• Support system testing activities and ensure proper tracking of defects.
• Maintain documentation for configurations, processes, and releases.

You bring:

• Bachelor’s or Master’s degree in Information Systems, Software Engineering, Business Informatics, Management, Economics, Finance , or a related area.
• Interest in building a career in IT applications, functional analysis, or system configuration.
• Basic to intermediate knowledge of SQL (academic experience accepted).
• Curiosity or initial knowledge about CMS platforms, such as Miles (training provided).
• Familiarity with tools such as Jira, Confluence, and MS Office 365.
• Understanding of software development lifecycles and functional analysis principles.
• Ability to work effectively in Agile frameworks such as SAFe, Scrum, or Kanban.
• Strong analytical skills and attention to detail.
• Good communication and teamwork skills.
• Fluency in English and Portuguese.