Junior Business Analyst Maia

Overview

Join to apply for the Junior Business Analyst role at syffer.

Syffer is an
- inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans around the world, making change from the inside to the outside. We believe that technology + human kindness positively impacts every community. Our approach is simple: we see a world without borders and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy, and promoting equality and care for others.

Our hiring process is unique: people are selected by their value, education, talent and personality. We do not present ethnicity, religion, national origin, age, gender, sexual orientation or identity. It’s time to burst the bubble, and we will do it together!

What You’ll Do

• Perform detailed analysis of data from ITSM processes (incidents, problems, changes, requests, etc. ), identifying patterns, root causes, and improvement opportunities.
• Develop interactive dashboards and reports to monitor KPIs and SLAs, promoting transparency and informed
  - making.
• Collaborate with technical and functional teams to define relevant metrics and reporting requirements.
• Act as a facilitator of continuous improvement initiatives, using analytical insights to support corrective and preventive actions.
• Ensure the quality, consistency, and integrity of data within ITSM tools.
• Hybrid work model.

What You Are

• Strong analytical skills and deep knowledge of ITIL processes, with the ability to identify improvement opportunities, optimize operations, and support
  - driven decisions.
• Proven experience in data analysis, preferably in IT Operations or Service Management contexts.
• Practical knowledge of the ITIL framework and ITSM processes.
• Proficiency with data visualization tools (e. g. , Power BI, Tableau, Strategy).
• Familiarity with ITSM platforms (e. g. , Service
  Now, BMC Remedy, Jira Service Management).
• Knowledge of SQL and database manipulation (valued).
• Strong analytical and critical thinking skills; ability to structure complex problems and propose practical solutions.
• Good communication skills, with the ability to present insights to different stakeholders.
• Proactive,
  - oriented mindset with attention to detail.
• Collaborative spirit and ability to work in multifunctional environments.
• Strong organizational and priority management skills.

Benefits

• Wage according to candidate's professional experience.
• Remote work whenever possible.
• Allocation of health insurance from the beginning of employment.
• Delivery of work equipment adjusted to the performance of functions.
• And others.

Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.

Are you ready to step into a diverse and inclusive world with us? Together we will promote uniquess!

Location: Maia, Porto, Portugal (if applicable) – refer to posting for specifics.