Junior Business Analyst Coimbra

Junior Business Analyst
Coimbra
Coimbra, Coimbra District, Portugal

Roles: Support Business Analyst

Location: Lisbon, Portugal

Is it Permanent/ Contract: 6 months contract

Is it Onsite/Remote/Hybrid: Hybrid onsite for at least 1 day per week.

Language: Portuguese & English

Job Brief: Support Business Analyst

Overview

We are looking for a Business/Systems Analyst who has core experience working with L2 service operations, in particular experience with infrastructure operations, user management tasks, incident management.

The business analyst will be solely assigned to our Application Support Team. We do direct end user interaction, triaging, reproduction and classification of incidents as well as a set of tasks pertaining to access / user management.

Responsibilities

• Be an integral part of the squad and drive positive customer satisfaction both in the incident management as well as user management tasks.
• Consume and understand complex systems, dependencies and use support documentation, logs and monitoring to achieve good results
• Analyse and document support processes / Knowledge Base, data flows, and system interactions
• Collaborate with engineers, testers, and other team members to ensure quality and timely delivery
• Communicate effectively with all levels of stakeholders, both verbally and in writing

Requirements and Experience

• At least 2 years of experience as a Business Analyst or Systems Analyst, working in an IT and/or technical environment is essential
• L2 service operations experience is essential
• Infrastructure systems experience is essential
• Previous or current experience in testing would be an advantage
• Excellent communication, presentation, and facilitation skills
• Must be able to work independently and proactively in a
  - paced and dynamic environment

Location and Duration

This Junior / Medium Onshore BA role based in Lisbon, Portugal. Language: English and Portuguese

The duration of the statement of work will be 6 months, with a possibility of extension, depending on the project needs and performance.

Hiscox operates a hybrid working environment, and the successful candidate will be required to be onsite at the location above for 1 day per week.