Junior Customer Support Representative (Spanish-speaking) Lisboa

Junior Customer Support Representative (Spanish-speaking)
Lisboa
Lisboa, Lisboa, Portugal

Junior Customer Support Representative (Spanish-speaking)

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Junior Customer Support Representative (Spanish-speaking)

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Languages Required: Spanish (Fluent) + English

Relocation Support Provided

Key Responsibilities:

• Provide customer support via phone, email, and chat.
• Address customer concerns and provide effective solutions.
• Follow company guidelines to ensure
  - quality service.
• Escalate complex issues when necessary.
• Maintain accurate records of customer interactions.
  
  
  

• Fluent in Spanish (written and spoken).
• Basic English skills for internal communication.
• Previous customer support experience is a plus but not required.
• Strong
  - solving skills and
  - oriented mindset.
• Availability to work in a 24/7 rotational shift system, including nights and weekends.
• EU citizenship or a valid work permit for Portugal.
  
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Media

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