Junior Customer Support Specialist | Lisbon [241-001622-1] Lisboa

Junior Customer Support Specialist | Lisbon [241-001622-1]
Lisboa
Lisboa, Lisboa, Portugal

 Join a Global Team of Customer Support Excellence! 

Position: Junior Customer Support Specialist

Are you ready for a new professional adventure where your communication skills and problem-solving mindset make a difference every day?

We’re looking for a Junior Customer Support Specialist who is passionate about helping customers and eager to grow within a fast-paced, global tech company!

 What you’ll do:

Provide fast, friendly, and efficient support via chat, email, and phone;
Collaborate with product and engineering teams to stay up to date with the latest features;
Diagnose issues and deliver effective solutions;
Contribute to customer satisfaction and loyalty;
Turn every interaction into an opportunity for growth

 What we’re looking for:

Fluency in Portuguese and English (spoken and written);
Excellent communication and active listening skills;
Ability to multitask and manage multiple conversations simultaneously;
A collaborative mindset and a strong focus on problem-solving;
Experience with tools like Intercom, Zendesk, Salesforce, or similar (a plus);
Basic knowledge of sales processes and CRM systems (a plus);
 Availability for rotating shifts.

 What we offer:

A dynamic, international, and collaborative work environment;
Continuous training and growth opportunities;
Direct impact on customer experience;
 Direct contract with the client;
 Base salary + Meal allowance + Shift allowance;
 Performance bonus;
 Health insurance;
 Flexben – a flexible benefits package.

If you’re passionate about helping others, love technology, and want to be part of a team that values your contribution — this is the opportunity for you!