Junior German Speaking Customer Service Representative

Junior German Speaking Customer Service Representative

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Talents is looking for an entry‑level customer service representative fluent in German. The role involves handling customer inquiries via phone, email, and chat, and providing product support and troubleshooting.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide support for product‑related questions, order issues, and technical troubleshooting.
• Escalate complex or unresolved issues to the appropriate team.
• Ensure customer satisfaction by offering clear, helpful, and efficient solutions.
• Maintain accurate records of customer interactions and solutions within the CRM system.

Requirements

• Fluent in German (C2 level) and strong communication skills in English (minimum B2 level).
• Excellent problem‑solving skills and attention to detail.
• Ability to adapt to a rotational schedule, including weekends and public holidays.
• No previous experience required – entry‑level candidates welcome!
• Must be available to work on‑site in Lisbon.

What We Offer

• Competitive salary and benefits package.
• Private health insurance.
• Paid training to ensure your success in the role.
• A multicultural and supportive work environment.
• Opportunities for career growth and advancement within the company.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Technology, Information and Media