Junior It Service Administrator Porto

Junior It Service Administrator
Porto
Porto, Porto, Portugal

Company Description

Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities. We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.

We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.

We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story. We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a
- energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

Job Description

Your Role We are looking for a proactive and adaptable IT Support Specialist to join our team. In this role, you will be responsible for providing
- quality IT support for Apple and Windows endpoints, ensuring smooth operations across enterprise MDM solutions. You will work in a
- driven environment with SLAs, requiring strong
- solving abilities and a
- focused mindset.

This role involves collaboration with
- functional teams, troubleshooting technical issues, and ensuring the reliability and efficiency of IT services. Your ability to work under pressure, prioritize tasks, and communicate effectively with both technical and
- technical stakeholders will be key to your success.

Key Responsibilities: Provide technical support for Apple and Windows endpoints managed via enterprise MDM solutions.

Support and maintain Slack, Teams, Atlassian suite, and Microsoft 365 applications.

Troubleshoot and resolve hardware and software issues in a timely manner.

Work within a structured IT environment, ensuring consistency, reliability, and managed change.

Communicate technical topics effectively to both technical and
- technical audiences.

Collaborate with team members to drive continuous improvements in IT support processes.

Manage and prioritize tasks efficiently in a
- pressure, SLA-driven environment.

Maintain clear documentation and contribute to IT knowledge bases.

Qualifications

Essential Skills & Experience: Minimum 2 years' experience in an IT service environment, delivering immediate value with minimal
- up time.

Strong proficiency in supporting Apple and Windows endpoints using enterprise MDM solutions.

Experience working with Slack, Teams, Atlassian suite, and Microsoft 365.

Ability to work effectively under pressure and prioritize tasks in a
- paced setting.

Strong analytical and
- solving skills with a proactive mindset.

Excellent communication skills, with the ability to explain technical concepts to diverse audiences.

Demonstrated ability to work collaboratively in team environments.

Preferred Skills & Attributes: Strong attention to detail and resourcefulness in troubleshooting.

Comfortable working with structured IT programs and projects.

Proven understanding of the importance of consistency, reliability, and managed change in IT services.

Ability to adapt to ambiguity and changing business needs while maintaining a high level of service delivery.

If you are looking for a dynamic and rewarding role in IT support, where you can leverage your technical expertise while collaborating with a supportive team, we’d love to hear from you!

Additional Information

The Perks We trust you, so we offer flexible working hours, as long it suits both you and your team;

Health Insurance;

Meal Allowance;

25 days of Annual leave (+ Bank holidays);

Public Transportation Card;

Frequent team events & activities in the office and outside;

Office snacks every day;

Friendly, comfortable and informal office environment.