Junior IT Support | Helpdesk (L2) – Hybrid | Lisbon Lisboa

Junior IT Support | Helpdesk (L2) – Hybrid | Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Main Responsibilities:

• Manage and resolve medium to high complexity technical incidents.
• Assist users and diagnose issues.
• Collaborate effectively with the team to improve processes.
• Gather relevant information to support
  - making.
• Document and report incidents in the appropriate system.
• Conduct internal training sessions when necessary.
• Participate in team meetings to discuss improvements and updates.
  
  

• Experience in managing and resolving technical incidents.
• Strong customer service and
  - diagnosis skills.
• Knowledge of systems: Unix, Linux, SQL, and databases.
• Experience with Service
  Now is considered a plus.
• Good communication skills.
• Ability to work well in a team and collaborate effectively.
• Availability to attend the office 3 times per week.
  
  

• Additional knowledge of ITIL methodologies.
• Certifications in Information Technology-related areas.
• Experience in high availability environments.