Junior IT Support | Helpdesk (L2) - Hybrid | Lisbon Lisboa

Junior IT Support | Helpdesk (L2) - Hybrid | Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Boost IT is a Portuguese technology consultancy company, we are integrated into one of the most entrepreneurial groups in Portugal, with investment in more than 30 companies.

We want to be known for being the most dynamic, energetic and reliable company to operate in the market and, for that, we want to count on you.

If you're passionate about technology and want to work on the most relevant technology projects, then this ad could be for you!

Boost IT. Doing IT. Better

Handle and resolve technical incidents of medium to high complexity (L2 level)

Provide user support and perform problem diagnosis via various communication channels

Follow up and document issues in internal systems (e. g. Service
Now)

Work closely with other technical teams to escalate and resolve issues efficiently

Degree in Computer Engineering, Information Technology, or relevant technical certification/course

Fluent English (mandatory)

Solid knowledge of:

• SQL


• UNIX/Linux environments


• Service
  Now or other ticketing systems

Strong
- solving skills and
- oriented mindset