Junior IT Support Analyst Porto

Ensure the smooth running of Global Service Desk and provide 1st level support to global users.

RESPONSIBILITIES:

• Provide 1st level support on Incident Management:
  • Monitor IT systems and control 1st level incident creation of Cofco IT Services worldwide;
  • Be the single point of contact (SPOC) for internal
    - users;
  • Do interactions with business, technical and operations
    - users;
  • Do End-user Incident troubleshooting;
  • Resolve incidents on 1st level support or escape the incident to 2nd level of support.
• Provide 1st level support on Request Management:
  • Software Installations;
  • Or other simple technical tasks.
• Provide 1st level support on Knowledge Management:
  • Document technical knowledge in IT Service Management tool (Service
    Now);
  • Or other simple technical documentation guided by upper technical levels.
• Follow the corporate IT Service Management (ITSM) Best Practices: Incident, Request, Problem, Change, Asset, Service Level and Knowledge Management, mainly;
• Follow
  - wide best practices for IT security;
• Stay up to date on technology and security information (news and trends);
• Provide feedback and raise improvements to other support technical teams on the
  -
  - day work.

Additionally,

• Support internal scoped technologies (e. g. SAP or Citrix), if required;
• Deliver other IT operational tasks related to incidents, requests, problems or changes, if required;
• Provide systems monitoring and systems testing, if required;
• Collaborate with technical teams to ensure solution compatibility with company standards.

REQUIREMENTS:

• Experience on similar jobs, at least, 1-2 years, or abilities / capabilities to complete with success the responsibilities of this job;
• Ability to do troubleshooting with success through complex environment;
• Communicate with success in a
  - pressure environment;
• Technology skills (basic knowledge):
  • Windows and Linux servers (Windows Server 2019/2022);
  • Windows and Linux PCs and laptops (Hardware, Software and OS: Windows 10 and 11);
  • Cloud
    - user: User Productivity (Citrix and Microsoft Office 365 services: MS Exchange, MS Share
    Point and Active Directory);
  • Cloud servers (Microsoft Azure and Huawei);
  • Networking (Cisco and Huawei) and Security;
  • Printers and peripherals: optional.
• ITIL Foundations or IT Service Management certification: optional.

We kindly ask you to submit your CV in English.

COFCO International is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, national origin, disability status, protected veteran status or any other characteristic protected by law.

Please refer to our Candidate Privacy Notice to know how COFCO collects and processes your personal data during your job application.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Food and Beverage Manufacturing
• International Trade and Development

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