Junior IT Suppport Analyst Almada

Junior IT Suppport Analyst
Almada
Almada, Setubal, Portugal

Crossjoin Solutions, founded in 2009, is a Portuguese IT company serving over 30 clients across Europe, Latin America, and North America. Through our services, we support tens of millions of consumers in numerous countries worldwide. .

We provide consulting services across a broad range of sectors reliant on information systems, including banking, insurance, healthcare, automotive, finance, and telecommunications. Our expertise covers
-
- end performance optimization, enterprise testing, major incident troubleshooting and resolution,
- stack architecture advisory, continuous integration, deployment acceleration, and infrastructure managed services.

We're looking for a proactive and
- oriented Junior IT Support Analyst to join our team.

Requirements:

• High school diploma (12th grade) or a professional IT course.
• Passion for technology and solving complex problems.
• Willingness to learn programming and software fundamentals.

Responsabilities:

• User Support: Provide
  - level technical support for our team, troubleshooting issues with hardware (laptops, monitors, printers), software, and network connectivity (Wi-Fi, VPN).
• Onboarding & Offboarding: Get new employees ready for their first day by setting up their accounts, configuring hardware, and installing necessary software. You'll also assist with deactivating accounts and collecting equipment when a colleague leaves.
• Basic Network & Server Maintenance: Support senior IT staff with routine tasks like monitoring network performance, checking logs, and assisting with infrastructure evolution. This is a great chance to learn about our systems from the ground up.
• Documentation: Create and update internal guides and documentation for common IT issues to help everyone find solutions faster.
• Security Support: Act as the first point of contact for colleagues reporting suspicious activities (like phishing attempts) and assist the Information Security team with gathering information and implementing security policies.
• Scripting & Automation: Help automate repetitive tasks by writing and maintaining simple scripts (e. g. , in Python).
• Tool Maintenance: Provide support for our internal tools, which includes troubleshooting
  - reported issues and applying minor updates.

We offer:

• Integration in a dynamic,
  - oriented and cooperative team;
• Health Insurance extensible to the family;
• Crosser Assistance Program (Psychology, Psychosocial, Financial, Legal and Nutrition consultations);
• Career Plan transversal to the entire company;
• Monthly gym subscription;
• Team-building events.

With the submission of your application you authorise the treatment and storage of your personal data within Crossjoin Solutions, Lda database for this recruitment process and/or other future opportunities.