Junior Operations Associate Porto

Junior Operations Associate
Porto
Porto, Porto District, Portugal

Lime is the world’s largest shared electric vehicle company. We operate shared
- bikes and
- scooters in more than 30 countries across five continents. Our mission is to build a future where transportation is shared, affordable and
- free.

Since 2017, our riders have taken over 750 million trips, replacing an estimated 150+ million car trips and preventing an estimated 77+ million kgs of carbon emissions.

Join the Lime team as we accelerate into a new era of sustainable alternatives to car ownership and improve access for people in cities around the world.

Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and
- free. Our electric bikes and scooters have powered 700+ million rides in 250+ cities on 5 continents, replacing an estimated 150+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally.

We are seeking a proactive,
- driven, and
- minded individual to join our Porto Operations team as a Junior Operations Associate. In this role, you will play a pivotal part in optimizing our fleet operations, coordinating team efforts both in the warehouse and out in the field, and serving as the local expert to identify and address the unique needs of our riders. From ensuring vehicle readiness in the warehouse to supporting seamless customer experiences, you will tackle diverse challenges that define our operational success. This is an exciting opportunity to contribute to the evolution of mobility solutions in Porto while gaining
- on experience in a dynamic,
- paced environment.

The individual hired in this position must live within one hour of Lime Porto warehouse

What you’ll do

Team Development: Onboard, train, and coach Mechanics and Fleet Support staff to ensure efficient deployment and retrieval of shared electric vehicles while fostering a
- oriented environment.

Team Integration: Assist with the facilitations of new team members, creating a supportive and collaborative work culture.

Performance Feedback: Provide constructive feedback to warehouse leadership on team performance to help drive continuous improvement.

Operational Excellence: Identify and share best practices to enhance operational efficiency within the warehouse and contribute to Lime's global community of excellence.

Warehouse Operations: Support the maintenance of a safe, compliant, and efficient warehouse environment, ensuring vehicles remain fully operational to meet market demands. Will be required to safely operate a push cart, pallet jack, and/or forklift to move vehicle inventory. Where applicable, forklift certification will be necessary.

KPI Monitoring: Assist warehouse leadership in tracking key performance indicators related to repairs per hour, tasks per hour, backlog and operational efficiencies.

Regulatory Support: Collaborate with warehouse leadership in their support to the Government Relations team on legal, regulatory, and safety matters as needed.

Event Participation: Engage in Lime events, supporting revenue growth initiatives, providing valet services, and conducting safety reviews to enhance customer experiences.

Issue Reporting: Identify and report operational or
- related issues, supporting leadership in investigating customer complaints and service incidents.

Vehicle Maintenance: Conduct and oversee vehicle maintenance and quality checks, manage battery inventory, and ensure vehicles are ready for deployment

Additional Responsibilities: Perform other
- related tasks as assigned to support warehouse and field operations which may include safely operating a Lime van

About you

You have a strong sense of ownership and are excited to launch and lead operations in a new market.

You have at least 1 year of professional experience in
- paced, operational roles (e. g. , logistics, warehousing, transportation, or field operations), ideally with people management exposure.

You’re an effective communicator in both Portuguese and English, and can coach and align teams toward common goals.

You demonstrate a
- driven mindset: you’re comfortable using Excel or Google Sheets to track performance metrics, optimize workflows, and support
- making.

You are
- conscious,
- on, and eager to improve
-
- day processes for better team performance and customer outcomes.

You possess a valid driver’s license and a clean driving record, and are comfortable supporting field operations and occasionally driving a van or using warehouse equipment.

You thrive in ambiguity, have an entrepreneurial attitude, and are not afraid to roll up your sleeves to get the job done.

You are excited to build a team culture from the ground up and act as a local ambassador for Lime’s operational standards and values.

#LI-EH1

#LI-ONSITE

If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences. Applicants who require a reasonable accommodation for any part of the application or hiring process can emailrecruiting-operations@li. me for assistance.

Use of artificial intelligence or an LLM such as Chat
GPT during the interview process will be grounds for rejection of your application.

When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver
- changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team:

Competitive salaries,
- based annual bonus and
- IPO equity

Health and wellness offerings for all team members starting day one including access to
- tier fitness and mindfulness apps

Flexible vacation policies with ample paid holidays tailored to country of residence

Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood

Support for retirement and financial goals with unlimited access to financial advisors

Unlimited, complimentary use of our vehicles in hundreds of cities around the world

Professional growth opportunities through quarterly learning days and
- tier tools

Opportunities to connect across teams and locations to network, socialize and volunteer

Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions

Consistent recognition of great work through meaningful rewards and career advancements

Benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.

Please note there are many scams taking place currently where individuals are impersonating organizations. We want to emphasize that any communications related to hiring at Lime are filtered through our Recruiting team. Our recruiters who contact you will always have an email address ending in @li. me.

How we Lime

Win together.

We’re all on this ride, together. We put the company’s interests ahead of our market, and our function. We speak up, ask difficult questions and suggest solutions for the good of all. We compete externally, not internally.

Obsess about our customers.

We innovate on behalf of our customers - riders, cities, and operators - and strive to understand them on a local level. We walk in their shoes and seek new ways to delight them.

We act as owners. We succeed by making disciplined investments and smart financial choices. We recognize that constraints drive creativity.

Raise the bar.

We consistently deliver top results. Yesterday’s wins are tomorrow’s expectations. We are always innovating to achieve the impossible and set a new precedent.

We seek out different perspectives, life experiences, and ideas because diversity makes our work and teams better. We create an inclusive environment where everyone can be themselves.

Build great teams.

We develop top talent because they are foundational to Lime’s success. We treat every new hire, promotion, and performance conversation as an opportunity to cultivate strong teams.

See clearly, with optimism.

We are
- eyed about our challenges, and know that with planning, team work, and execution, we can tackle anything.

Challenge because we care.

We are direct and honest with one another, and seek truth over personal victory. We lead with curiosity and listen with an open mind.

Boldly commit.

We encourage debate, but once a decision is made, we commit fully by doing everything we can to achieve our goal.

Our Employee Resource Groups (ERGs)

Feeling accepted, celebrated, and supported comes standard when you work at Lime. Our Employee Resource Groups bring us together based on shared experiences.

"We encourage our teams to expand their knowledge, gain awareness and develop new skills, as we grow. Our goals can only be achieved through a truly diverse and inclusive workforce, where everyone feels valued and where you can bring your full self to work. ” - Wayne Ting, CEO