Junior Operations Associate

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This range is provided by Sword Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Sword Health is shifting healthcare from
- first to AI-first through its AI Care platform, making
- class healthcare available anytime, anywhere, while significantly reducing costs for payers,
- insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health and more recently mental health. Since 2020, more than 700, 000 members across three continents have completed 10 million AI sessions, helping Sword's 1, 000+ enterprise clients avoid over $1 billion in unnecessary healthcare‑costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital and Founders Fund. Learn more at www.swordhealth.com.

We are looking for a Junior Strategy & Operations Associate to join our team and help shape the future of our communication journeys and experimentation framework. In this role, you will support the design, testing and continuous improvement of the messages and workflows that guide members through their journey.

You will work closely with Operations, Product and AI teams to run A/B tests, analyse results, learn from data and help scale the ideas that work. You will also support capacity planning activities, helping the team understand demand patterns and ensure operational alignment.

This is a hands‑on, high‑impact role where you’ll combine creativity with analytical thinking, contribute to pilot initiatives and help re‑imagine how we communicate with members.

If you enjoy solving problems, testing bold ideas, working with data and collaborating across teams, this role will give you space to learn, grow and drive meaningful improvements from day one.

You’ll join the Bloom Operations team, part of Sword Health’s pelvic‑health solution designed to support women through personalised, tech‑enabled care.

In Operations we continuously improve how care is delivered by optimising processes, communication journeys and internal workflows. You’ll collaborate closely with Product and AI teams as we develop better tools and smarter systems, and with Clinical Operations, the team responsible for delivering care to our members.

Together we focus on building efficient, scalable and member‑centric operations.

What you’ll be doing

• Design and refine member communications (push, SMS, email, in‑app) to ensure clarity, consistency and an engaging member experience.
• Set up and run A/B tests for new messages and journeys – defining hypotheses, monitoring results and summarising learnings.
• Assist with capacity planning – analysing demand patterns, capacity needs and operational constraints to support daily decision‑making.
• Support scheduling and resource alignment, tracking trends and highlighting risks or opportunities that affect operational capacity.
• Analyse operational data to surface insights that improve communication journeys, workflows and capacity‑related processes.
• Collaborate cross‑functionally (Operations, Product, AI, Engineering, Clinical Ops) to ensure both communication experiments and capacity planning efforts are aligned with broader workflows and team goals.

What you need to have

• Strong communication and writing skills, with the ability to craft clear, concise and engaging messages.
• Analytical skills and comfort working with data, including Google Sheets, dashboards and basic SQL queries.
• Curiosity and an experimentation mindset, with willingness to test ideas, learn from results and iterate quickly.
• Attention to detail, with the ability to manage several small tasks, tests and communication updates in parallel.
• Comfort working cross‑functionally, collaborating with Product, Ops and AI teams.
• Proactive, hands‑on attitude, eager to dive into problems, ask questions and propose improvements.

What we would love to see

• Experience designing or testing member/user communications (e. g. emails, push notifications, SMS, UX copy).
• Previous involvement in A/B testing, experimentation or growth/ops projects.
• Familiarity with capacity planning concepts such as demand forecasting, scheduling or operational load balancing.
• Experience with Looker, BI tools or basic data visualisation to support both comms insights and capacity analyses.
• Ability to translate data into clear insights and simple, actionable recommendations.
• A creative mindset with a willingness to try unconventional ideas and iterate quickly.
• Interest in AI‑driven operations, automation and improving communication and capacity workflows.
• Excitement about working in a fast‑paced environment where you can take ownership early.

Benefits

• A stimulating, fast‑paced environment with lots of room for creativity.
• A bright future at a promising high‑tech startup company.
• Career development and growth, with a competitive salary.
• The opportunity to work with a talented team and add real value to an innovative solution with the potential to change the future of healthcare.
• A flexible environment where you can control your hours (remotely) with unlimited vacation.
• Access to our health and well‑being programme (digital therapist sessions).
• Remote or hybrid work policy.
• To get to know more about our tech stack, check here.

Portugal – Sword Benefits & Perks

• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Discretionary vacation
• Snacks and beverages
• English class

Note: This position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation and Veteran status.

This range includes base, variable and equity. Once someone joins and proves they’re outlier talent, compensation is adjusted accordingly. Our job titles may span more than one career level; actual pay is determined by skills, qualifications, experience, location, market demand and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.