Junior Player Support Representative Lisboa

Overview

Junior Player Support Representative at Miniclip. Be the voice of our players, handling feedback, solving issues, spotting trends, and helping keep our community happy and engaged. You’ll work on some of our biggest games, ensuring millions of players around the world keep coming back for more.

What will you be doing at Miniclip?

As the first point of contact for inquiries from our customers, your primary responsibilities will include:

• Review and manage incoming questions and feedback regarding accounts, purchases, gameplay, and technical issues by organising, tagging, and responding to tickets in line with protocol within the support tool.
• Identify trends in incoming enquiries and analyse the root causes of complaints across sources to drive business improvements and enhance the players’ experience.
• Ensure that the information shared with players is
  -
  - date and correct.
• Report technical issues, bugs and feedback to relevant teams (Production, Advertising, Marketing etc. ).
• Suggest ideas for improving players’ experience in the game and our processes.

What are we looking for?

We’re seeking a
- working,
- oriented candidate who is passionate about providing support to our users. The ideal candidate has:

• A proven track record of providing
  - driven customer service in the tech industry (1+ years of experience).
• The ability to work under pressure in a
  - paced, agile environment.
• Excellent attention to detail and the ability to follow strict procedures even with repetitive tasks.
• Approach tasks and decisions with a
  - oriented mindset, considering impact on company goals, player satisfaction, and overall efficiency.
• Ability to adapt communication to effectively engage with players and stakeholders from diverse cultural backgrounds.
• Knowledge of customer
  - related software and ticketing systems.
• Ability to prioritise and manage time effectively.
• Excellent communication skills, including fluent written and spoken English.

The Following Skills Are Desirable But Not Essential

• Experience in the gaming industry.
• Knowledge of mobile gaming trends and the mobile market in general.
• Knowledge in GDPR and global privacy and security movements.

About Miniclip

Miniclip is a global leader in games and one of the
- 's biggest developers and publishers of mobile games, with a mission of unleashing the gamer in everyone. It distributes highly engaging games to a global audience across mobile, PC, console, social, and online platforms. Miniclip operates in 15 countries with development across multiple studios.

Founded in 2001, Miniclip has grown a global audience across 195 countries and six continents, with a portfolio of over 60
- quality mobile games. Miniclip has generated more than 10. 5 billion downloads, including popular titles such as 8 Ball Pool, Subway Surfers, Golf Battle, and many others.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Entertainment Providers