Junior Social Media Specialist (Spanish-speaking) Porto

Junior Social Media Specialist (Spanish-speaking)
Porto
Porto, Porto District, Portugal

Key Responsibilities:

• Provide Social Media.
• Address customer concerns and provide effective solutions.
• Follow company guidelines to ensure
  - quality service.
• Escalate complex issues when necessary.
• Maintain accurate records of customer interactions.
  
  
  

• Fluent in Spanish (written and spoken).
• Basic English skills for internal communication.
• Previous customer support experience is a plus but not required.
• Strong
  - solving skills and
  - oriented mindset.
• Availability to work in a 24/7 rotational shift system, including nights and weekends.
• EU citizenship or a valid work permit for Portugal.