Junior Support Engineer Lisboa

Junior Support Engineer
Lisboa
Lisboa, Lisboa, Portugal

We’re looking for a Junior Support Engineer to join our growing startup.

In this role, you’ll troubleshoot problems, provide technical support to various departments, and, on occasion, help develop/suggest tools that improve our internal processes.

It’s an
- level engineering opportunity, ideal for someone early in their career who’s eager to grow in a
- paced AI startup environment.

You’ll gain
- on experience in support engineering: working on debugging, database operations and learning a complex codebase with hundreds of features and integrations.

Important: This position requires working a fixed afternoon–evening schedule from Tuesday to Friday (14h–23h) and Monday (18h–23h). If you’re looking for a standard 9-to-5 job, this one isn’t for you, but if you enjoy focused,
- day work and want a long weekend starting Monday at 6 PM, we’d love to hear from you.

Responsibilities:

• Understand how the project is structured.
• Resolving technical issues from the product and customer experience team.
• Writing and maintaining documentation.
• Develop scripts or prompts to streamline repetitive tasks and support other teams. Troubleshoot, debug, and resolve issues and bugs.
• Think of innovative solutions to improve internal tools and processes.
• Attend Product and Support meetings.
• Embrace Hi
  Jiffy culture: Integrity, Growth, Impact, and Collaboration.
  
  

• Interest in working in a tech startup.
• Analytical and
  - solving skills.
• Responsibility and ownership of the assigned tasks.
• "Learn as you go" attitude and comfortable asking questions.
• Interest in being part of the process of a growing
  - up.
• Capable of autonomously learning complex subjects.
• Tech-savvy and eager to learn new tools and technologies.
  
  

• Fluency in English and Portuguese.
• Bachelor's degree in Computer Science or Coding Bootcamp.
• Experience with
  - end development (Nodejs or PHP, Python, Ruby, etc. )
• Familiarity with SQL and a non relational database (ex: Mongo).
• Experience with a Java
  Script Framework.
• Proficient in using browser Dev
  Tools for debugging
• Familiarity with RESTful API design and best practices.
• Experience using Git for version control and working in a collaborative coding environment.
  
  

• Portfolio and/or code repository
• Tools like JIRA and an understanding of Agile methodologies.
  
  

• Flexible working hours
• Monday Afternoons Off
• Hi
  Jiffy Perks (wellness, WFH equipment, transportation, etc. )
• Competitive salary &
  - based incentives
• Training programs for career development
• Remote-first environment -
  - based in Portugal due to occasional travelling for team events (quarterly
  - sites)