Key Account Manager - Telecom Software

Key Account Manager - Telecom Software
Lisboa
Lisboa, Lisboa, Portugal

First Point Group is recruiting for a Key Account Manager (Telecoms / Saa
S experience) with 10+ years of experience on behalf of a global provider of Saa
S-based software solutions for the telecommunications industry. The successful candidate must have proven experience managing international
- 1 customers, selling complex software solutions, and operating in an international account environment.

This opportunity is 100% remote working and a chance chance to work with an international provider of complex software solutions to some of the world's leading telecom companies. The Key Accounts include American-based companies which means the successful person must be open to be flexible with their working hours against American timezone.

PLEASE NOTE - sponsorship can not be provided. Candidates must live in the Portugal with valid rights to work.

THE OPPORTUNITY

This is a
- focused Key Account Manager position , initially 100% farming , you will be introduced to existing strategic accounts and be responsible for developing and expanding business within these accounts.

Over time, the role will evolve to include approximately 30% new business (hunting) as the account base matures and new opportunities are identified.

You will work with Tier-1 and Tier-2 telecom operators and enterprise customers, managing
- term relationships, driving adoption of Saa
S solutions, and identifying expansion opportunities across products, regions, and use cases.

RESPONSIBILITIES

Own and manage a portfolio of strategic international key accounts , with an initial focus on account growth, retention, and expansion

Act as the primary commercial point of contact for customers, building trusted,
- term relationships

Drive upsell and
- sell opportunities across software modules, features, and services

Manage complex enterprise stakeholders , including technical, commercial, and executive
- makers

Coordinate internally with
- sales, product, delivery, and support teams to ensure successful customer outcomes

Lead renewals and commercial negotiations , ensuring strong customer satisfaction and recurring revenue growth

Identify and develop new business opportunities within existing customers , transitioning into light hunting over time

Work effectively across multiple time zones , including regular interaction with US-based customers

Maintain accurate forecasting and account planning in CRM systems

EXPERIENCE

Minimum of 10+ years of proven experience as a Key Account Manager / Account Manager / Customer Success–led commercial role within: Saa
S / Telco software / OSS / BSS / network intelligence / analytics platforms

Strong background in farming existing enterprise accounts , with demonstrable growth and retention success

Experience managing international customers ; exposure to US and/or APAC accounts is highly desirable

Comfortable working flexible hours to support customers in American time zones

Experience selling complex,
- value software solutions with long sales cycles

Strong commercial acumen, negotiation skills, and stakeholder management capability

Ability to operate in a
- up or
- growth vendor environment

Self-motivated, structured, and comfortable working autonomously