KYC Support Specialist - Lisboa [241-001704-1]

KYC Support Specialist - Lisboa [241-001704-1]
Lisboa
Lisboa, Lisboa, Portugal

Are you passionate about delivering exceptional customer experiences while navigating the dynamic world of Compliance and Know Your Customer (KYC)? Do you thrive in a role that blends problem-solving, teamwork, and KYC expertise? If so, this might be the perfect opportunity for you!

We’re looking for a proactive and detail-oriented KYC Support Specialist to join our newly established KYC Support Team in Portugal. This team is taking full ownership of all KYC-related tasks and inquiries, meaning Sales and other internal teams no longer need to handle them directly.

Why us?
● You’ll be at the heart of interactions with both customers and colleagues, making a direct impact on their experience.
● You’ll be joining a small, close-knit team of three (including the Team Lead). This setup means you’ll have plenty of ownership, direct impact, and opportunities to collaborate closely on decisions that shape our work.
● As part of a newly formed team, you’ll have the unique opportunity to help shape
processes, propose improvements, and leave your mark from the ground up.
● You’ll be joining a dynamic and collaborative team in a fast-paced FinTech environment.
● You’ll contribute to building how the team operates today while helping to define its future — with plenty of room for personal and professional growth.

What you’ll do:
● Handle customer and colleague queries received via email and chat, ensuring timely, effective, and high-quality resolutions:
○ Examples of queries include company information updates, account transfers,
admin changes, ODD deadline extensions, wallet blocks, onboarding, screening,
and bankruptcy processes, which were recently added to our scope.
● Demonstrate best practices in every interaction, setting a high standard for excellence across customer and internal touchpoints.
● Support the team during peak periods to ensure seamless delivery against service level agreements.
● Perform ongoing screening of existing business and individual customers, as well as payments, ensuring compliance and vigilance.

What we’re looking for:
● 1–2 years of proven experience in customer support, ideally within FinTech.
● Hands-on exposure to KYC/Compliance requirements, including screening, requests for information, and internal risk assessments

If this role sparks your interest, make sure to apply!