L1 NOC Engineer Lisboa

L1 NOC Engineer
Lisboa
Lisboa, Lisboa, Portugal

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Passionate about IT? So are we. At Olisipo, we're on a mission to provide enriching experiences for every individual. Join a team that's committed to your success, offering specialized training and the resources you need to thrive in your career. The journey starts here.

We are looking for a NOC Engineer to ensure the stability and performance of
- critical network operations, for direct integration with a leading telecom infrastructure project!

Salary range: up to 20k annual gross

24x7 rotating shifts

What we're looking for:

• Minimum of 3 years of experience with traditional network technologies;
• Previous experience in NOC or Service Desk roles is highly desirable;
• In-depth knowledge of telecommunications networks, including: SDH, DWDM, IP, Ethernet, MPLS;
• Optical fiber characterization (OTDR, COTDR, OSA, etc. );
• Experience with infrastructure monitoring systems;
• Relevant technical certifications are valued;
• Ability to analyze and solve technical problems;
• Fluency in English.

Responsibilities:

• Monitor all network assets, installations and support systems on a 24x7 basis;
• Operate and maintain the NOC, ensuring the reliability and quality of services;
• Manage and resolve network and infrastructure incidents efficiently, monitoring metrics such as MTTR and MTTI;
• Provision, test and deliver services to clients within the agreed deadlines;
• Be the first point of contact with customers (Customer Care Center), offering ongoing support;
• Manage operational tickets, carry out escalations and keep management informed of critical incidents;
• Maintain operational relationships with suppliers and ensure compliance with SLAs;
• Develop and publish operational and network performance reports;
• Actively participate in the continuous improvement of processes, tools and documentation;
• Propose innovative solutions to recurring problems and participate in the organization's strategic projects.

We offer:

• Personal accompaniment focused on Career Management;
• Continuous and personalized Training and Certification through our own Learning Center;
• Solidity;
• Trust and Growth;
• Competitive salary package with benefits.

Apply and build your future with us!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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