L1-Service Desk Viseu

L1-Service Desk
Viseu
Viseu, Viseu District, Portugal

Are you looking to take a step forward in your career in IT and Tele communications? Then you've come to the right place - Smart!

Technology, transformation and innovation are part of our DNA. We are a technology consulting company with more than a decade of experience in developing national and international projects in IT and Telecom and we want to be part of your story.

What will your role be at SMART?

Key Responsibilities:

• Provide L1 technical support to global users via calls, emails and ticketing platforms.
• Troubleshoot and resolve issues related to Active Directory, O365, software installation, printers and other common applications.
• Assist with basic networking issues (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Log, track and document incidents and requests using ticketing systems like Service
  Now.
• Escalate complex problems to appropriate teams when necessary.
• Communicate technical information in a clear and
  - friendly manner.
• Ensure customer satisfaction through prompt and professional service.
• Work independently or collaboratively in a
  - paced, multilingual environment.

Language Skills:

• Fluent in English and Italian.

Why be SMART?

• We make the projects we take part in a reality.
• We love what we do and take pride in the results of our work.
• We are simple and efficient.
• We value our people.
• We are a dynamic team, honest and reliable team.

Where can you be SMART?

• Portugal