L1 Service Desk Technician Lisboa

L1 Service Desk Technician
Lisboa
Lisboa, Lisboa, Portugal

Position: L1 – Service Desk Technician (English + Italian)

100% Remote – Based in Portugal

Start Date: ASAP

✨ About the Role

We are seeking a highly motivated L1 Service Desk Technician fluent in English and Italian to join our global support team. This is a remote position based in Portugal , requiring strong technical aptitude, customer service orientation, and the ability to work independently in a
- paced environment.

Work Schedule

8-hour shifts between 7:00 AM and 8:00 PM GMT, depending on the supported language and region.

Portuguese bank holidays that fall on weekdays must be covered. Key Responsibilities

Provide L1 technical support via calls, emails, and
- service tickets.

Troubleshoot and resolve issues or escalate to
- level support teams as needed.

Support
- users globally with professionalism and efficiency.

Required Skills & Experience

Fluent in English and Italian (Spanish is a strong plus).

2–7 years of experience in Service Desk / Technical Support (Level 1).

Strong knowledge of: Active Directory, O365, software installation, printers.

Networking basics: TCP/IP, DNS, DHCP, VPN, and Wi-Fi.

Ticketing systems (e. g. , Service
Now).

Solid
- solving and troubleshooting capabilities.

Ability to work independently and collaboratively in a
- demand environment.

Excellent verbal and written communication skills.

Strong customer service mindset focused on user satisfaction.

Ability to manage time and prioritize tasks effectively.

✅ What We Offer

Fully remote work from Portugal.

A collaborative, multicultural work environment.

Opportunities for professional growth and development.

Ready to join a dynamic global team?

Apply now and become part of a company that values service excellence and continuous improvement.