Last Mile Manager - Iberia

Last Mile Manager - Iberia

Emma – The Sleep Company – Founded in 2015, we are the world’s largest D2C sleep brand, available in over 35 countries.

We are looking for a dynamic and detail‑oriented Last Mile Logistics Manager to oversee and optimize the performance of our delivery operations across the Southern Europe Cluster, covering Spain and Portugal.

This role is based in Lisbon, with regular visits to our warehousing and carrier partners located in Spain and Portugal. Fluency in English is essential; proficiency in Spanish is an advantage. The Last Mile Manager will report directly to the Team Lead for Warehouse to Delivery for Southern Europe.

What you’ll do

• Manage and optimize last‑mile delivery partner performance, ensuring SLA compliance, cost efficiency and strong relationships.
• Oversee delivery operations including route optimisation, capacity planning and partner allocation to ensure a smooth customer experience.
• Resolve operational challenges such as delayed deliveries, incomplete orders and damaged goods, ensuring quick and effective solutions.
• Lead continuous improvement initiatives with partners, enhancing KPIs, efficiency and automation.
• Collaborate with internal teams (S&OP, Production to Deliver, Transportation) to align priorities and support product launches.
• Plan and forecast delivery capacity based on volume trends and seasonality, ensuring readiness for peak periods.

Who we’re looking for

• A degree in Business Administration, Supply Chain, Economics, Engineering or a related field.
• 2+ years of experience in Last Mile Delivery or Logistics Management within FMCG, E‑commerce or Retail.
• Strong analytical and problem‑solving skills with a continuous improvement mindset.
• Ability to manage multiple priorities in a fast‑paced, dynamic environment.
• Excellent communication and stakeholder management skills.
• Fluent in English and a plus if you speak Spanish.

What we offer

• Responsibility and decision‑making authority from your first day.
• The opportunity to work on challenging tasks that contribute to your professional growth.
• Work independently and as part of a dedicated, international team.
• Private health insurance and 24 vacation days per year, with an extra day per year worked (up to 29 days).
• 22 remote days per quarter policy, with offices in Parque das Nações, Lisbon.
• Work with and learn from experts in diverse fields.
• Get to know your team members at exciting company events.
• Work from a pet‑friendly office.

Seniority level

Associate

Employment type

Full‑time

Job function

Other

Industries

Retail

Referrals increase your chances of interviewing at Emma – The Sleep Company by 2x.

We proudly celebrate diversity. We are an equal‑opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.