Lead Observability Engineer Porto

Lead Observability Engineer
Porto
Porto, Porto District, Portugal

Who We Are

At VML, we are a beacon of innovation and growth in an
- evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30, 000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver
-
- end solutions that result in revolutionary work.

The Opportunity

We're seeking an experienced Lead Observability Engineer to lead the discovery, implementation, and optimisation of a client's Observability Strategy, with a primary focus on New Relic. This role will be consultative; you will provide
-
- end visibility across their digital ecosystem to enable
- driven
- making. You will work closely with stakeholders and drive
- party developers to implement changes according to a road map you develop. Additionally, this role will help shape the future of observability at VML by standardising processes and scaling efforts.

What You’ll Be Doing

1. Assessing, documenting, and designing the current New Relic implementation
2. Performing gap analysis and creating a roadmap for improvements using client scorecards
3. Driving positive change as the observability champion within the client organization
4. Creating and maintaining observability standards and best practices
5. Designing and implementing monitoring solutions for complex distributed systems
6. Building dashboards and alerts for various stakeholders
7. Conducting training sessions and creating documentation for internal teams
8. Establishing complete visibility of digital operations
9. Reducing incident response times
10. Enabling proactive problem identification
11. Improving system reliability and performance
12. Building internal capabilities within our teams

What We Want From You

1. Deep expertise in New Relic platform configuration and optimisation
2. Understanding of observability principles (metrics, events, logs, traces)
3. Experience with APM tools and distributed tracing, including implementation
4. Knowledge of cloud platforms and their relation to observability
5. Familiarity with modern web technologies
6. Proficiency in log and metric aggregation and analysis
7. Experience with infrastructure as code and automation
8. Knowledge of programming languages and debugging techniques
9. Excellent stakeholder management skills
10. Strong presentation and communication skills
11. Ability to communicate technical concepts to
    - technical audiences
12. Experience in training and mentoring teams
13. Cross-cultural communication experience
14. Problem-solving and analytical skills

Nice to Have

1. Experience with global retail/e-commerce clients
2. Understanding of
   - commerce KPIs and business metrics
3. Previous consulting experience
4. Ability to work across different time zones
5. Experience creating technical documentation
6. Track record of successful observability implementations

This role requires a combination of technical expertise and business acumen, with the ability to drive adoption across a global organization while maintaining strong stakeholder relationships.

What We Can Offer You

Alongside the opportunity to work with leading brands worldwide, we prioritize your career development and skill growth. We empower you to make a difference, be yourself, and respect your individuality.

Our core values and behaviours include:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our talented people are what make VML special. We seek individuals who strive to improve and push boundaries.

Interested? Contact us: vmles. talent@vml.com

Learn more about our capabilities on our careers page.

If you need reasonable adjustments during the application process, please let us know.

At VML, we foster an inclusive environment, committed to diversity and belonging. Our initiatives reflect our dedication to community and positive impact. Our people drive meaningful experiences across all actions and interactions.

VML is a WPP Agency. For more, visit our website and follow us on social channels: Instagram, Linked
In, X.

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