Lead Observability Engineer Faro

Lead Observability Engineer
Faro
Faro, Faro District, Portugal

Who We Are

At VML, we are a beacon of innovation and growth in an
- evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30, 000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver
-
- end solutions that result in revolutionary work.

The Opportunity

We're seeking an experienced Lead Observability Engineer to lead the discovery, implementation, and optimization of a client's Observability Strategy, with a primary focus on New Relic. This role is consultative; you will provide
-
- end visibility across their digital ecosystem to enable
- driven
- making. You will work closely with client stakeholders and coordinate with
- party developers to implement your roadmap. Additionally, this role will shape the future of observability at VML by industrializing processes and scaling efforts.

What You’ll Be Doing

1. Assess, document, and design the current New Relic implementation.
2. Provide gap analysis and develop a roadmap for improvement using client scorecards.
3. Champion observability within the client organization, driving positive change.
4. Create and maintain observability standards and best practices.
5. Design and implement monitoring solutions for complex distributed systems.
6. Build dashboards and alerts for various stakeholders.
7. Conduct training sessions and create documentation for internal teams.
8. Establish complete visibility of digital operations.
9. Reduce incident response times and enable proactive problem identification.
10. Improve system reliability and performance.
11. Build internal capabilities within teams.

What We Want From You

1. Deep expertise in configuring and optimizing the New Relic platform.
2. Understanding of observability principles (metrics, logs, traces, events).
3. Experience with APM tools and distributed tracing, including implementation.
4. Knowledge of cloud platforms and their relation to observability.
5. Familiarity with modern web technologies.
6. Proficiency in log and metric analysis and automation.
7. Programming skills and debugging techniques.
8. Stakeholder management and communication skills.
9. Ability to translate technical concepts for
   - technical audiences.
10. Experience in training and mentoring teams.
11. Cross-cultural communication experience.
12. Problem-solving and analytical skills.

Nice to Have

1. Experience with global retail/e-commerce clients.
2. Understanding of
   - commerce KPIs and metrics.
3. Previous consulting experience.
4. Ability to work across time zones.
5. Experience creating technical documentation.
6. Track record of successful observability implementations.

This role combines technical expertise with business acumen, requiring the ability to drive adoption globally while maintaining strong stakeholder relationships.

What We Can Offer You

Opportunity to work with top brands worldwide, with a focus on your career development and growth. We value authenticity, creativity, inclusion, and positivity, fostering a culture that encourages meaningful connections, inspiration, purpose, and a positive approach.

Our talented team is the heart of VML. We seek individuals who strive to improve continuously and push boundaries.

Interested? Contact us: vmles. talent@vml.com

Learn more about our capabilities on our careers page.

If you need reasonable adjustments during the application process, please let us know.

At VML, we are committed to an inclusive environment that is rewarding and promotes growth. Our initiatives reflect our dedication to community and diversity. Our people are creators, doers, and innovators who deliver meaningful experiences.

VML is a WPP Agency. For more, visit our website and follow us on Instagram, Linked
In, and X.