Lead Project Manager - Grupo SMARTIDIOM Leiria

Overview

SMARTIDIOM is a boutique language service provider based in Portugal, specialised in
- quality translation, localisation, and multilingual digital marketing for global LSPs and B2B clients. We are passionate about helping brands go global by delivering tailored language solutions with a strong focus on quality, agility, and innovation. With ISO 9001, ISO 17100 and ISO 18587 certifications, SMARTIDIOM is recognised for its excellence in project management, expert linguists, and
- focused approach. Our multicultural hybrid team values collaboration, personal growth, and a shared commitment to delivering outstanding results.

Location: Leiria office (hybrid) – 3 days at the office.

For further information, please visit www.smartidiom. pt

Main Purpose

As a Lead Project Manager, you’ll be responsible for ensuring the successful planning, execution, tracking, delivery and closure of client projects, leading and engaging the Project Management team in the fulfilment of client expectations and SMARTIDIOM’s ISO standards. This is a
- time position, in which you will work on deliveries for a portfolio of customers, in a hybrid model – both in our Office in Leiria and remote within Portugal (home based).

Responsibilities

• Leading the Project Management team to successful execution and delivery of client projects, by overseeing project activities and ensuring resolution to any problems that may arise;
• Managing project finances, including budgeting, and controlling project costs, ensuring target profit margins are achieved and finance systems are kept up to date and accurate;
• Identifying areas of concern within the team where productivity efficiencies need to be gained;
• Preparing, organizing and monitoring the overall workflow processes and timelines, efficiently predicting the lifespan of all the stages of the project in a
  - paced environment;
• Assigning tasks and mentoring the Project Management team to support client success from a revenue, gross margin and operational level;
• Supporting project activities such as file analysis and preparation, sending prepared information to the internal resources and external vendors and performing quality checks at various stages of process to ensure quality and accuracy;
• Identifying and prioritizing the best resource for every project, by ensuring qualified resources are used and clarifying requirements for resources up front;
• Contacting our vendor database to staff projects and negotiating deadlines and rates with vendors globally;
• Growing the portfolio of active clients and accounts, by prospecting new and existing clients and accounts;
• Preparing/supervising periodic meetings with the main clients and organizing onboarding sessions and
  - off calls to ensure that proper expectations and processes are defined
  - front;
• Establishing and nurturing excellent relationships with all stakeholders: the internal team, clients and vendors;
• Actively seeking ways to optimize delivery, client satisfaction, quality and profitability and monitoring of Service Delivery related KPIs (on-time delivery, vendor costs,
  - house costs, profitability, productivity, volume per service and per language combination, number of complaints, client satisfaction, revenue throughput, client growth).

Qualifications

• Proven project management experience in a
  - paced,
  - centric environment in the translation industry;
• University Degree in any area;
• 1 to 2 year(s) of professional experience in service/project management or in a similar role in corporate environment;
• Strong organizational skills, ability to prioritize tasks and workload, high attention to detail and ability to work under pressure in order to meet tight deadlines and organize heavy workloads or complex project situations;
• Oral and written fluency in Portuguese and English and outstanding communication skills;
• Experience in financial and budget management;
• Autonomy, energy, strong team spirit and proactive attitude;
• Excellent problem solving and analytical skills;
• Curiosity and creativity to question existing processes and approaches and innovate new ones;
• Experience managing customer relationships.

Nice to Have

• Knowledge of the translation industry;
• Customer relationship management and business development skills.

Our Offer Includes

• A good salary and excellent secondary terms of employment;
• One-year work contract;
• Health insurance;
• Variable Annual Performance Bonus;
• Annual
  - the job training plan;
• Out-company annual training grant (including travel, hotel and meal expenses paid by SMARTIDIOM and paid training days/hours);
• 25 days of paid holiday per year;
• Flexible schedule for family support (disease, children school, paternity/maternity support);
• A
  - term job in a pleasant working environment with flat hierarchies;
• The chance to lead a team and grow a project with enormous potential;
• Access to a
  - driven job;
• Room for growth and personal development;
• The chance to innovate, create and develop new ways of doing things in a small Portuguese company with a "Happier People, Stunning Results" culture and Happiness at Work Annual Program.

Why Join Us

• You’ll get the opportunity to be part of a collaborative company, which promotes professional development, talent and results, in an international environment with multicultural teams;
• We truly want you to succeed because we know that we will only succeed if our people succeed as well;
• We are continuously looking for new and inspiring talent to support our mission, values and
  - term goals.

Ready to apply? Join our fantastic team in Portugal by submitting your application today.