Lead Retail Associate Odivelas

Lead Retail Associate
Odivelas
Odivelas, Lisboa, Portugal

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries, and push out the edges of what can be. The company looks for people who can grow, think, dream, and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders, and visionaries.

At NIKE, Inc. , it’s about each person bringing skills and passion to a challenging and constantly evolving game. To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams provide valuable experiences to consumers every day. From Shanghai to San Francisco, every store offers a unique perspective and hosts an inspiring community of sport and style enthusiasts.

A career in Nike Retail demands creativity and ambition, offering the opportunity to grow alongside some of the industry’s best athletes, teammates, and retail partners.

As our Nike Store Lead, your mission will be to:

1. Build the bond between the consumer and the brand by providing the highest level of service.
2. Inspire customers with powerful brand stories adapted to the retail setting.

Responsibilities

1. Utilize exceptional customer service skills, sales techniques, and product knowledge to connect customers with the right products and drive sales.
2. Handle complex transactions or customer service situations.
3. Provide expertise in areas such as shipping and receiving, cashier duties, and customer service.
4. Seek ongoing training and education to further develop expertise.
5. Assist managers in conducting formal onboarding and training programs for associates.
6. Assist with loss prevention efforts through proactive customer service.
7. Coordinate the work of other associates.
8. May have key holder responsibilities.

Qualifications

• High school diploma or equivalent
• 3 years of retail experience
• Basic computer skills, including Microsoft Office
• Ability to work weekends, evenings, and holidays as needed

What We Offer

NIKE, Inc. is a growth company that looks for team members to grow with it. We offer a generous total rewards package, a casual work environment, a diverse and inclusive culture, and an energetic atmosphere for professional development. Regardless of location or role, every Nike employee shares one galvanizing mission:

To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.