Lead Salesforce Developer/Engineer

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Key responsibilities and accountabilities

Responsible for leading the design, customisation, and optimisation of the CRM platform, ensuring robust integration, advanced data analytics, and scalable solutions that align with the domain’s strategic objectives and drive customer relationship excellence while identifying new opportunities within the customer.

You will

• Lead the design and development of complex digital solutions in the CRM Domain
• Lead the development of complex software solutions.
• Provide technical guidance and mentorship to junior engineers.
• Ensure architectural integrity and consistency across the software development lifecycle.
• Develop and maintain software architecture documentation.
• Participate in project planning and estimation activities.
• Drive continuous improvement initiatives within the development team.
• Act as a subject matter expert (SME) for pitches and client work.
• Contribute to the vision and strategy of the team

Qualifications

• CRM Platforms: Excellent knowledge of CRM systems e. g. Salesforce, Hub
  Spot, Microsoft Dynamics (Backend and Frontend). Min. 4 years.
• Additional project related experience with any of the Industry Clouds is taken as an advantage.
• Be able to implement efficient, scalable, and maintainable CRM solutions.
• Excellent
  - solving skills with the ability to troubleshoot and resolve complex issues.
• Experience in leading and managing project development in Agile or Scrum environments.
• Experience with CI/CD and version control tools (e. g. , Git
  Hub, Git
  Lab, Bitbucket, Jenkins, etc. ).
• Ability to work independently and as part of a team, managing multiple priorities and deadlines and guide junior members.

Database Skills

• Ability to query databases for customer data extraction and reporting.

Scripting & Automation

• Strong programming skills in APEX, C#, . NET, others.

API Integration

• Strong understanding of REST/SOAP APIs for integrating CRM with other systems.

Data Analysis & Reporting

• Strong experience with Excel, Power BI, Tableau or others to analyse customer data and generate insights.

Customer Data Management

• Strong understanding of data segmentation, customer lifecycle, and personalisation.

Troubleshooting & Debugging

• Ability to diagnose CRM-related technical issues and provide solutions.

Team player with organisational skills and dedicated to transparency.

We Dream. We Do. We Deliver. At Merkle, a dentsu company, we power the experience economy. Whether we’re building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing
- class data, identity, and insights solutions, it’s all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu’s legacy of innovation and creativity originating in Japan, we’ve spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences. We’ve been named a global “Leader” by top industry analyst firms in categories as
- ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.

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Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Business Consulting and Services