Lead Salesforce Developer/Engineer Vila Real

Lead Salesforce Developer/Engineer at dentsu

Key Responsibilities and Accountabilities

Responsible for leading the design, customisation, and optimisation of the CRM platform, ensuring robust integration, advanced data analytics, and scalable solutions that align with the domain’s strategic objectives and drive customer relationship excellence while identifying new opportunities within the customer.

• Lead the design and development of complex digital solutions in the CRM Domain
• Lead the development of complex software solutions.
• Provide technical guidance and mentorship to junior engineers.
• Ensure architectural integrity and consistency across the software development lifecycle.
• Develop and maintain software architecture documentation.
• Participate in project planning and estimation activities.
• Drive continuous improvement initiatives within the development team.
• Act as a subject matter expert (SME) for pitches and client work.
• Contribute to the vision and strategy of the team

Qualifications

CRM Platforms

• Excellent knowledge of CRM systems e. g. Salesforce, Hub
  Spot, Microsoft Dynamics (Backend and Frontend). Min. 4 years.
• Additional project related experience with any of the Industry Clouds is taken as an advantage.
• Be able to implement efficient, scalable, and maintainable CRM solutions.
• Excellent
  - solving skills with the ability to troubleshoot and resolve complex issues.
• Experience in leading and managing project development in Agile or Scrum environments.
• Experience with CI/CD and version control tools (e. g. , Git
  Hub, Git
  Lab, Bitbucket, Jenkins, etc. ).
• Ability to work independently and as part of a team, managing multiple priorities and deadlines and guide junior members.

Databases

• Ability to query databases for customer data extraction and reporting.

Scripting & Automation

• Strong programming skills in APEX, C#, . net, others.

API Integration

• Strong understanding of REST/SOAP APIs for integrating CRM with other systems.

Data Analysis & Reporting

• Strong experience with Excel, Power BI, Tableau or others to analyse customer data and generate insights.

Customer Data Management

• Strong understanding of data segmentation, customer lifecycle, and personalisation.

Troubleshooting & Debugging

• Ability to diagnose CRM-related technical issues and provide solutions.

Team player with organisational skills and dedicated to transparency.

Benefits and perks

• 25 vacation days
• Enjoy 2 additional volunteering days to support your passion project
• Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental Health
• First Aider and Employee Assistance program to support your well‑being
• Health insurance (also possible for family members)
• Cutting Edge Technology & Latest IT tools
• Software-house environment
• Agile and Flexible working hours
• Hybrid work system (remote friendly)
• Digital nomad policy
• Focus on career development
• Full access to Dentsu Academy, our global online learning platform
• Beers, foosball, and ping‑pong! #workhardplayhard
• Free breakfast every second Tuesday of the month
• Employee discounts
• Team & Company events
• Referral bonus program
• Work visa sponsorship is not available. For local documentation (NIF, NISS), please consult Portuguese authorities

Location

Lisbon

Brand

Merkle

Time Type

Full time

Contract Type

Permanent

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Advertising Services