Lead SRE (Site Reliability Engineer) Lisboa

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In 2025, the Chief Technical Officer (CTO) launched a program to transform IT production, focused on improving Quality, Efficiency, and Stability (QUEST). One key stream is the introduction of Service Reliability Engineering (SRE) practices within the Application Production & Support (APS) teams responsible for operating applicative platforms. The SRE Lead will join the Next Gen Production team, within the CTO Office. This team supports APS units in adopting new tools and modernizing production practices (Automation, Monitoring, Cloud, SRE, Dev
Ops, Agile Production). Within the IT Production transformation context, the SRE Lead will be integrated into a multidisciplinary team, working in project mode. The role contributes to the implementation of a worldwide SRE model, spreading expertise across multiple international locations. Responsibilities include supporting managers in the recruitment of SREs, curation of training courses, personalized coaching of SREs on the field, knowledge transfer, and evaluation of SRE practice maturity.

Your future duties and responsibilities

• Train SREs and their managers on SRE practices
• Coach and support: instill an SRE mindset based on Agile and Dev
  Ops approaches, work closely with SREs (1-to-1 meetings) to identify areas for improvement in IT production, support the implementation of solutions, and evaluate maturity progress
• Participate in the recruitment and evaluation of SREs, including administering technical tests and providing feedback to hiring managers
• Co-develop transformation strategies and support plans through workshops, brainstorming sessions, and creation of training content

Required Qualifications To Be Successful In This Role

Technical Skills

• Knowledge of SRE and IT production processes
• Agile / Dev
  Ops mindset and
  - solving capabilities
• Scripting: Python, YML, Shell
• Monitoring tools: Dynatrace, Nagios
• Linux administration
• Network administration (DNS, Firewall, Switch)
• Dev
  Ops stack: Git & Git Flow, Artifactory, Jenkins or Git
  Lab CI, Ansible Tower, Digital. ai Release
• Cloud technologies: Kubernetes, Docker, Argo CD, Vault, Helm
• Understanding of
  -
  - end IT organization and processes (development to operations)
• Technical architecture knowledge

Language Skills

• English – Mastery (mandatory)
• French – Practice (nice to have)

Soft Skills

• Teamwork and collaboration
• Autonomy and initiative
• Excellent interpersonal and communication skills
• Multicultural mindset
• Active listening
• Ability to influence various stakeholders (operations, managers, IT specialists, support teams)
• Knowledge transfer skills (trainings, documentation, wiki)
• Change leadership and adaptability must be physically in Portugal, and a work at the office 3/5 days a week

Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last, supported by leaders who care about health and
- being and provide opportunities to deepen skills and broaden horizons. Come join our team—one of the largest IT and business consulting services firms in the world.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• IT Services and IT Consulting

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