Learning Support Officer (French Speaker) Porto

Overview

Learning Support Officer (French Speaker) at Natixis in Portugal. Provides comprehensive administrative support for the effective delivery of training and learning programs, with a strong focus on client satisfaction (both learners and training managers).

Responsibilities

• Generic Responsibilities: Provides comprehensive administrative support for the effective delivery of training and learning programs, with a strong focus on client satisfaction (both learners and training managers). Reports on activities and the achievement of defined KPIs.
• Specific Responsibilities: Assists in coordinating administrative tasks related to training programs, with a focus on ensuring client satisfaction, including scheduling, materials preparation, and participant communications.
• Collaborates with internal stakeholders (e. g. , training managers, internal trainers, trainees) to contribute to the successful delivery of learning programs, with a strong emphasis on meeting client expectations.
• Supports the training managers in monitoring and reporting on the achievement of key performance indicators (KPIs) related to training activities.
• Maintains accurate records and databases related to training activities and participant progress and utilizes data for continuous improvement and reporting.

Qualifications

• Bachelor's Degree in Education, Human Resources, or related fields.
• Prior experience in administrative support or a strong interest in Learning and Development.
• Fluent in French (mandatory), English level B1 (minimum).
• Exceptional organizational and time management skills, with the ability to prioritize;
• Outstanding communication and interpersonal abilities.

We will only consider English or French CV's.