Level 1 IT Support Consultant

A2IT Tecnologia is a Portuguese IT services company, founded in 2006. With offices in Portugal, Brazil, and the UAE, we provide 24/7 support and tech solutions for national and international clients. We are ISO 9001 and GNS certified, and partner with major technology providers.

Looking for a Level 1 IT Support Consultant with excellent communication skills to perform first-line triage (Call & Dispatch) of IT-related incidents from end users.

Responsibilities

• Receive, log, and categorize IT requests/incidents (Level 1).
• Perform basic technical triage and dispatch tickets to the appropriate support teams.
• Provide clear, friendly, and effective communication to users.
• Follow established procedures and best practices.
• On-site role, with the following weekly schedule: 4 days per week at A2IT offices (Almada) and 1 day per week at the client’s premises (located in Portela de Carnaxide).

At the start of the project, the consultant will undergo a 30-day
- site training period at the client’s facilities to learn all procedures, tools, and operational details.

What We’re Looking For

• Strong verbal and written communication skills.
• A
  - oriented mindset and interest in IT support environments.
• Good organizational skills, responsibility, and attention to detail.
• Previous experience in Service Desk / Helpdesk is a plus (not mandatory).
• Integration into a supportive and collaborative team.
• Opportunity to grow within the IT Support area.

Interested? Send us your CV or get in touch to learn more about this opportunity!

Job Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting