Lisbon-Based Technical Support Specialist Lisboa

Lisbon-Based Technical Support Specialist
Lisboa
Lisboa, Lisboa, Portugal

Technical Support Expert Role in Lisbon

We are seeking a highly skilled and motivated Technical Support Expert to join our team in Lisbon. This is an exciting opportunity for individuals who enjoy working with technology and providing exceptional customer support.

• Solving Technical Issues:
  
  As a Technical Support Expert, you will be responsible for troubleshooting and resolving technical issues related to our online marketing platform in a B2B environment.
• Defining Solutions:
  
  You will work closely with clients to understand their needs and develop solutions that meet their requirements. This may involve adjusting existing processes and methods to provide the best possible outcomes.
• Basic Coding Skills:
  
  Proficiency in basic coding and diagnostic skills will be essential for analyzing problems and identifying solutions.
• Client Support:
  
  You will provide support to clients through chat, using your
  - solving skills to resolve their technical issues efficiently.
• Customer Satisfaction:
  
  Your primary goal will be to achieve high levels of customer satisfaction by delivering quality results and ensuring that clients receive excellent service.

Requirements:

** To succeed in this role, you must possess a combination of technical skills, business acumen, and strong communication abilities. We are looking for someone who can think strategically, work independently, and collaborate effectively as part of a diverse team.

• Languages:
  
  Fluent Polish and good English language skills (at least B2 level)
• Education:
  
  Bachelor's degree or 2 years of relevant work experience
• Technical Background:
  
  Previous experience in technical support is essential
• Strategic Thinking:
  
  The ability to think critically and develop innovative solutions
• Drive for Excellence:
  
  A strong commitment to delivering
  - quality results and exceeding client expectations
• Team Player:
  
  Ability to work collaboratively with colleagues from diverse backgrounds and nationalities

What We Offer:

** In return for your expertise and dedication, we offer a competitive compensation package, including a
- term contract, hybrid work arrangements, and opportunities for professional growth and development.

• Contract Type:
  
  Fixed-term contract for one year, renewable annually
• Working Hours:
  
  Monday to Friday, 7 am to 7 pm (40 hours/week)
• No Weekends:
  
  Enjoy a healthy
  - life balance with no weekend shifts
• Hybrid Work:
  
  After initial training, you will have the flexibility to work remotely and enjoy a better
  - life balance
• Training:
  
  Comprehensive onboarding program to ensure your success in the role
• Salary Conditions:
  
  * Two options available:
  
  
• a. ) Including Free Accommodation:
  
  €1, 050 gross/month
• b. ) Without Accommodation:
  
  €1, 306 gross/month

Benefits for International Applicants:

• Flight Reimbursement:
  
  Reimbursement of your initial flight costs after 9 months
• Pickup from Airport:
  
  Convenient pickup from the airport upon arrival
• Annual Return Ticket:
  
  Annual return ticket to your home country within the EU
• Help with Paperwork:
  
  Assistance with paperwork, opening a bank account, and other administrative tasks
• Cultural Integration:
  
  Free Portuguese lessons, cooking classes, sports activities, and social events to help you settle into life in Lisbon
• Career Opportunities:
  
  Real opportunities for career advancement and professional growth within our organization

This is an exciting opportunity to join a dynamic team and contribute to the success of our organization. If you are a motivated and experienced individual with a passion for technical support, we encourage you to apply.