Lisbon - German Speaking Tech Support Specialist

IT Support Specialist PT/ING (M/F) | Lisbon

1600-873 Lisboa, Lisboa Get The Job

This company takes us back to the days when people had to rely on a mimeograph machine and carbon paper to copy a document. Haven’t heard of this term? We hadn’t either — but it sounds like a lot of wasted time.

Back then, two young men believed the future would be much more practical with the help of microcomputers. Although few people believed in their vision, they managed to achieve their goal: to install a computer on every desk and in every home. Today, the company is one of the largest in the world in the tech sector, and we want you to be part of it.

To do that, you’ll need:

• Fluent Portuguese and English (C2 level)
• A professional technical background of at least 1 to 2 years (preferably in security and systems administration)
• 1 to 2 years of experience in technical support within IT teams
• Strong analytical and problem‑solving skills
• Essential Technical Skills:
  • Solid understanding of LAN/WAN networks, routing, switching, and firewalls
  • Knowledge of server operating systems such as Windows Server or Linux
  • Familiarity with virtualization tools like VMware or Hyper‑V
  • Knowledge of network security (firewalls, VPNs, IDS)
  • Strong troubleshooting skills
• Nice to have: Relevant certifications in networking, such as CCNA or CCNP
• Availability to work at Parque das Nações from 8:00 to 22:00, Monday to Friday, on an 8‑hour shift

Tier 1 Technical Support Specialist (German, Dutch with English)

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest‑growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.

Our team is composed of hand‑picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people.

Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.

Don’t just take our word for it; experience the growth yourself!

Job Summary

As a Level 1 Technical Support Specialist in our e
Mobility call center, you will serve as the first point of contact for customers experiencing issues with electric vehicle (EV) charging stations. Your primary responsibility is to provide prompt, professional, and technically sound support to ensure minimal downtime and a positive customer experience. You will perform basic troubleshooting, elevate complex issues, and contribute to the efficient operation of our EV charging infrastructure.

Essential Duties and Responsibilities

• Respond to customer inquiries via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
• Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
• Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
• Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.
• Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.
• Prioritize case handling based on service level agreements (SLAs), warranty status, and issue severity.
• Accurately log all support interactions and technical findings in the ticketing system (e. g. , MS Dynamics 365 Customer Service).
• Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
• Stay current with the latest EV charger models, firmware updates, and support procedures.
• Ensure compliance with safety and operational standards during all remote support interactions.

Minimum Requirements and Qualifications

• High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
• Experience in a customer‑facing technical support role, preferably in a call center or e
  Mobility environment.
• Basic understanding of electrical systems, Io
  T devices, and network troubleshooting (e. g. , Wi‑Fi, Ethernet, SIM‑based connectivity).
• Familiarity with EV charging standards and protocols (e. g. , Type 2, CCS, OCPP) is an advantage.
• Strong communication skills with the ability to explain technical concepts clearly to non‑technical users.
• Proficiency in using CRM and ticketing systems.
• Ability to work in a shift‑based environment, including weekends and holidays.
• Languages: Proficiency in English is required; native‑level German or Dutch is mandatory.
• Preferably has experience managing different support channels (chat, email, voice, back office).
• Work in a hybrid setup.
• Residence in the Lisbon area.

Tier 1 Technical Support Specialist with German in Lisbon

1200-629 Lisboa, Lisboa Recruityard

Location: Hybrid (Lisbon Area) Workload: Full‑Time Position Overview We are currently looking for German‑speaking Tier 1 Technical Support Specialist to join a growing support team. This is an exciting opportunity to provide technical assistance to users of a global technology platform. If you're tech‑savvy, sales‑oriented, and fluent in German and English, this role could be your next big move.

Job Summary As a Level 1 Technical Support Specialist in our e
Mobility call center, you will serve as the first point of contact for customers experiencing issues with electric vehicle (EV) charging stations. Your primary responsibility is to provide prompt, professional, and technically sound support to ensure minimal downtime and a positive customer experience. You will perform basic troubleshooting, elevate complex issues, and contribute to the efficient operation of our EV charging infrastructure.

Main Responsibilities

• Respond to customer inquiries via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
• Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
• Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
• Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.
• Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.
• Prioritize case handling based on service level agreements (SLAs), warranty status, and issue severity.
• Accurately log all support interactions and technical findings in the ticketing system (e. g. , MS Dynamics 365 Customer Service).
• Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
• Stay current with the latest EV charger models, firmware updates, and support procedures.
• Ensure compliance with safety and operational standards during all remote support interactions.

Candidate Profile

• Fluency in German and proficient in English.
• High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
• Experience in a customer‑facing technical support role, preferably in a call center or e
  Mobility environment.
• Basic understanding of electrical systems, Io
  T devices, and network troubleshooting (e. g. , Wi‑Fi, Ethernet, SIM‑based connectivity).
• Familiarity with EV charging standards and protocols (e. g. , Type 2, CCS, OCPP) is an advantage.
• Strong communication skills with the ability to explain technical concepts clearly to non‑technical users.
• Proficiency in using CRM and ticketing systems.
• Ability to work in a shift‑based environment, including weekends and holidays.
• Preferably has experience managing different support channels (chat, email, voice, back office).
• Work in a hybrid setup.
• Residence in the Lisbon area.

Work Schedule

• Rotating shifts ensure 24/7 coverage.
• Monday–Friday (8:00–17:00) shifts are in‑office; all other shifts are remote.

Compensation & Benefits Package

• Basic Salary: EUR 950. 00 gross/month
• Language Allowance (German + English): EUR 400. 00/month
• Meal Allowance of EUR 10. 20 per day worked – up to EUR 224. 40/month
• Transport Allowance: EUR 40. 00/month
• Full training provided and paid. Bonus and allowances vary depending on attendance and performance.
• Health insurance after 30 days

Why Apply?

• Join a fast‑growing and reputable company in the customer experience space.
• Support a global tech brand with a dynamic and collaborative team.
• Receive extensive training and real opportunities for career growth.
• Enjoy a competitive salary and attractive benefits package.

By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.

Tier 1 Technical Support Specialist with Dutch in Lisbon

1200-629 Lisboa, Lisboa Recruityard

We’re hiring Dutch speakers for an exciting Level 1 Technical Support role in the Electric Vehicle (EV) industry! Location: Hybrid (Lisbon area) Schedule: Full‑time, rotating shifts. As the first point of contact for Dutch‑speaking clients, you’ll be the welcoming voice supporting them with any questions related to electric vehicle (EV) charging stations, always within a B2B environment. While you’ll occasionally handle incoming phone calls, most of your work will focus on written communication. This position is ideal for someone who enjoys assisting others and wants to play an active role in the clean energy movement.

What You’ll Be Doing

• Be the go‑to person for EV charger users: Handle customer requests through calls (around 30%) and tickets (about 70%), providing clear, professional, and empathetic customer service.
• Tackle technical challenges: Conduct initial diagnostics and guide clients through basic troubleshooting for issues such as connectivity or charging errors.
• Work as part of a strong team: Escalate more complex cases to Tier 2 specialists and keep accurate records to help enhance our processes.
• Keep learning: Stay informed about the newest EV technology, charger models, and firmware updates to ensure we remain industry leaders.
• Support sustainability: Your contribution will directly strengthen the reliability of the EV charging network and promote a greener planet.

We’re Looking For

• Fluent Dutch speaker with solid English communication (minimum B2).
• Hybrid availability: Must be based in the Lisbon area, willing to work rotating shifts (including weekends, holidays, and some night hours).
• Tech‑minded: Prior experience in technical support or customer service is a plus. Basic understanding of troubleshooting and eagerness to learn are essential.
• Familiarity with EV standards (Type 2, CCS, OCPP) is an advantage.
• Strong communicator: Capable of explaining complex concepts simply and clearly, in both spoken and written German.
• Problem‑solver: You enjoy diagnosing issues and finding practical solutions.
• Collaborative spirit: Detail‑oriented, organized, and eager to work within a supportive team.

What We Offer

• Base salary: €50/month
• Language bonus: 0/month
• Meal allowance:. 20/day
• Transport allowance: /month
• Health insurance after 90 days
• Work setup: Hybrid (3 days in office, 2 from home after training)
• Schedule: 24/7 rotating shifts – 8 AM – 5 PM, 2 PM – 11 PM, 11 PM – 8 AM (night shifts, Sundays, and Portuguese holidays are from home. )
• Location: Entrecampos, Lisbon
• Training: 30‑day paid onboarding, 100% on‑site (Corroios)
• Join a fast‑growing international team supporting a leading global brand in sustainable mobility – Apply now and start your journey with us!

By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.

Technical Support Engineer

We’re currently supporting a global technology leader in their search for a Technical Support Engineer to join their growing e
Mobility division. In this role, you’ll provide advanced remote technical support for EV charging systems, helping to drive innovation, improve product reliability, and ensure exceptional customer satisfaction.

Your Key Responsibilities

• Provide advanced remote technical support and perform root cause analysis for EV charging systems, ensuring timely and effective solutions
• Support system integration between chargers, vehicles, and backend systems to enhance interoperability and performance
• Manage technical escalations, maintaining thorough documentation of issues, resolutions, and lessons learned
• Work closely with product and R&D teams to identify recurring issues and contribute to product improvements
• Deliver coaching and feedback to frontline support teams to strengthen first‑contact resolution rates and overall service quality

Experience & Skills

• Strong foundation in electronics, IT systems, energy technology, or communication networks
• Several years of experience in technical support or customer‑facing engineering roles, ideally within the EV charging or e
  Mobility industry
• Good understanding of charging standards and communication protocols (Type 2, CCS, OCPP)
• Excellent problem‑solving and analytical skills, with a structured and collaborative approach to work
• Fluent English communication skills; additional languages are a plus

Education

• Degree in Electrical Engineering, Electronics, or a related technical field
• Alternatively, a completed technical apprenticeship with further qualifications and substantial hands‑on experience

Technical Support with Italian – Remote in Portugal

1000 Lisboa, Lisboa Recruityard - Permanente

This is a remote position.

Location: Remote in Portugal Workload: Full‑Time Position Overview We are currently looking for Italian‑speaking Technical Support Agents to join a growing support team. This is an exciting opportunity to provide technical assistance to users of a global technology platform. If you're tech‑savvy, sales‑oriented, and fluent in Italian and English, this role could be your next big move.

Main Responsibilities

• Provide remote technical support to users via chat, phone, and email.
• Guide customers through technical troubleshooting, setup, and feature navigation.
• Offer pre‑ and post‑sales technical support to help users maximize platform benefits.
• Handle inquiries about software bugs, system performance, and functionality.
• Escalate unresolved issues to higher‑tier support when necessary.
• Document all interactions and resolutions in the system.
• Ensure timely, clear, and customer‑focused communication.

Candidate Profile

• Fluency in Italian and English (mandatory).
• Solid sales experience and strong c