Live Operations Executive

Live Operations Executive
Viseu
Viseu, Viseu District, Portugal

Functions And Responsibilities

You will be responsible for:

• Support the providers team in managing interactions with operators and monitoring their performance.
• Resolving operational issues and identifying improvement opportunities.
• Assist the provider team in maintaining existing contracts (review of prices, obligations, renewals dates, possible clauses changes).
• Identify and study Operator's Zone.
• Support Live Operations team by analyzing traffic incidents and user complaints.
• Coordinate responses to these incidents and identify effective solutions.
• Assist the Live Operations team in optimizing operations.
• Support the Client's Onboarding team in coordinating and integrating information received from the Sales and Customer Relationship team for the implementation of operations for new clients.
• Assist in project optimization by ensuring alignment of tasks between teams.

Skills And Values

• Good knowledge of Microsoft Office (Excel and Power
  Point).
• Ability to work in a collaborative and
  - paced environment.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit (proactive, dynamic,
  - taught, and
  - oriented).
• Adaptable and flexible.
• Excellent organizational skills and attention to detail.