Live Operations Shift Executive

Overview

Join to apply for the Live Operations Shift Executive role at BUSUP.

Responsibilities

• Support the providers team in managing interactions with operators and monitoring their performance.
• Resolving operational issues and identifying improvement opportunities.
• Prepare reports and dashboards for monitoring KPIs and supporting
  - making.
• Assist the provider team in maintaining existing contracts (review of prices, obligations, renewals dates, possible clauses changes).
• Identify and study Operator-'s Zone.
• Support Live Operations team by analyzing traffic incidents and user complaints.
• Coordinate responses to these incidents and identify effective solutions.
• Assist the Live Operations team in optimizing operations.
• Support the Client-'s Onboarding team in coordinating and integrating information received from the Sales and Customer Relationship team for the implementation of operations for new clients.
• Assist in project optimization by ensuring alignment of tasks between teams.
• Availability to visit client facilities when necessary.
• Flexibility to work in shifts when required (shifts: Either 7:00 AM – 3:30 PM or 2:00 PM – 10:30 PM).

Skills And Values

• Excellent knowledge of Microsoft Office (Excel and Power
  Point).
• Experience in data analysis, identifying patterns, trends, and actionable insights to improve operational performance.
• Experience in data cleaning, processing, and visualization.
• Ability to work in a collaborative and
  - paced environment.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit (proactive, dynamic,
  - taught, and
  - oriented).
• Adaptable and flexible.
• Excellent organizational skills and attention to detail.

Labour Contract

• Type of Contract: Fixed-term contract of 1 year, renewable, with a 3-month probationary period
• Office location: Praça Alvalade 6 4º direito, 1700-036 Lisboa
• Flexible work: adherence to Flexible-Remote work Busup policy (2 days of remote work is the current allowed practice)
• Competitive compensation package, including meal allowance.
• Full work equipment (laptop and required software licenses).
• 23 working days of annual leave, plus half a day off on your birthday.
• Health insurance coverage.
• Multicultural and dynamic environment, with opportunities for growth and real impact on the business.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• IT Services and IT Consulting