Live Support Agent - German Speaker Lisboa

Live Support Agent - German Speaker
Lisboa
Lisboa, Lisboa, Portugal

At Bloq. it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.

We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the
- growing Smart Locker company in the world and one of the fastest growing
- ups in Europe.

We are in search of a Live Support Agent - German Speaker to join our innovative team as our new #bloqstar. In this role, you'll play a crucial role in ensuring the smooth operation of our smart locker systems by providing
- time technical support to our technical teams and swiftly resolving maintenance issues.

What you’ll be doing:

• Act as the primary contact for
  - related inquiries, providing exceptional live support to field maintenance teams and store managers via phone, email, and other communication channels;
• Handle and resolve technical support tickets using ticketing systems;
• Diagnose and resolve technical issues related to the maintenance of smart lockers, including hardware and software components;
• Collaborate closely with deployment and maintenance teams to escalate and efficiently resolve complex issues;
• Accurately document technical issues and solutions in the internal knowledge base for future reference and continuous improvement;
• Provide guidance and training on maintenance procedures and troubleshooting techniques;
• Work with internal teams to identify recurring issues and implement preventive measures to minimize downtime and improve system reliability;
• Stay informed about product developments and industry trends to enhance technical knowledge and support capabilities;
• Assist in developing and updating technical documentation, training materials, and standard operating procedures;
• This list is not exhaustive and may vary based on operational needs.

What you’ll bring to the table:

• Proficiency in German and English;
• Technical proficiency in hardware and software systems, preferably with experience in maintenance or technical support roles;
• Knowledge of computer and Io
  T hardware, electronics, TCP/IP networks, and operating systems (GNU/Linux-based systems);
• Excellent communication skills, with the ability to convey technical information clearly and effectively;
• Strong
  - solving and troubleshooting skills, with great attention to detail;
• Ability to work independently and collaboratively in a
  - paced environment;
• Flexibility to work on French holidays, since this is a remote role for France;
• Different schedules available: Early (07:00-16:00), Standard (9:00-18:00), and Late (13:00-22:00) (all times in the Portuguese time zone).

It would be great if you would also have:

• Prior experience in customer support or technical assistance is preferred;
• Knowledge of smart locker systems or similar technologies is a plus.

Why join us?

• The opportunity to join our Support team and play a pivotal role in contributing to innovative solutions that redefine Bloq. it's revolution in the smart locker industry;
• A dynamic and
  - paced work environment with a culture of innovation, collaboration, and continuous learning;
• Competitive salary and flexible benefits package, tailored to your experience and skills;
• Eligibility for
  - based bonus, tied to your results and designed to reward your impact;
• Work how you work best - we offer a
  - friendly policy and flexible hours so you can stay productive and keep life balanced;
• Portuguese Health Insurance;
• Unlimited days off (subject to manager approval).

Ready to join the revolution?