LMS & Data Quality Expert Lisboa

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry, operating in more than 80 countries. MSXI’s expertise, analytics, and software solutions aim to improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description We are seeking a flexible and motivated professional to support the management and continuous improvement of our Learning Management System (LMS). This role ensures the availability, usability, and quality of training content, while supporting trainers, logistics, and internal communications. You will be responsible for LMS maintenance, data quality, KPI tracking, reporting and learner support. Daily tasks include managing enrollments, system updates, and reporting, while collaborating with the Iberia team. Full training will be provided by experienced colleagues. You will be part of a dynamic team working for a premium automotive customer with global presence.

Key Responsibilities

• Availability, accessibility, attractiveness and actuality of the customer learning management systems, and provide support to learners.
• Ongoing maintenance of the LMS for smooth usage for all users in the Markets.
• Ensure day to day operation of the LMS.
• Lead LMS improvement to provide more convenient or effective system usage, e. g. , by using functionalities such as playlists, custom pages, and learning journeys.
• Support and implementation of changes to training processes or resources as required due to LMS updates or adoption of a new LMS.
• Ensure accurate and
  -
  - date user information within the LMS.
• Using the standard LMS functionality, upload, monitor and maintain all
  - supported trainings and their
  - learning components.
• Perform all LMS reporting routines, both within the LMS and with any
  - specific training reporting tool (e. g. , Tableau).
• Perform quality management for the above service packages, including LMS reporting.
• Perform regular quality checks and develop quality improvement action plans to address issues.
• Development of local dashboards and reports (e. g. , in Tableau) as an enhancement of LMS reporting to monitor specific KPIs.
• Support in all other areas of business.

Working Pattern

• 40 hours / week
• Location: Oeiras (Lisbon area)

Qualifications

• Familiarity with Learning Management Systems (Cornerstone is a plus).
• Ability to navigate and troubleshoot LMS platforms, ensuring smooth user experiences.
• Strong written and verbal communication skills.
• Analytical mindset to diagnose and resolve technical issues efficiently.
• A
  - centric approach to providing support and guidance to learners and instructors.
• Flexibility to adapt to evolving technology and educational trends.
• Open mind to different tasks delivery.
• 3-5 years professional experience in data quality – nice to have.
• Content evaluation of LMS functionalities (improvement potentials, pain points).
• Responsible for tickets to operation with central LMS.
• Maintenance functions (data quality).
• Strong skills in Excel and Microsoft Office; Power BI is a plus.

Language Proficiency

• Must be native speaker (Portuguese).
• Must have
  - level skills in reading, speaking and writing English.
• Nice to have
  - level skills in Spanish.

Education

• Bachelor’s degree (IT or a related field) or professional equivalent experience.

Additional Information

• With over 5, 000 employees based in more than 80 countries, our teams provide
  - leading expertise that spans:
• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

MSX is an equal opportunities employer and encourages applications from suitably qualified candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Quality Assurance

Industries

• Information Services