Machine Learning Expert Setúbal

Machine Learning Expert
Setúbal
Setúbal, Portugal

Job Opportunity
We are seeking a highly skilled Machine Learning Expert to join our team. As a leader in the field of artificial intelligence, we strive to make customer experience better by leveraging the latest trends in machine learning and AI algorithms.
This is an exciting opportunity for a recognized leader and domain expert to advance the
-
-
- art in ML/AI for customer service at a global scale. You will steer research vision, mentor scientists across teams, and drive adoption of foundational models powering our most impactful features.
The Role
As a Machine Learning Expert, you will be responsible for leading
-
- end design, development, and deployment of novel ML/LLM models and
- defining research agendas that shape our AI-powered roadmap. You will pioneer large, complex initiatives across product lines, such as building multilingual,
- time language/intent/sentiment analysis frameworks, conversational AI agents, and
- generation
- assist solutions.
You will define and drive experimentation standards, statistically robust offline/online evaluations, and model governance for compliance, fairness, and explainability. Additionally, you will bridge
- edge research and production, collaborating with Engineering to build systems that scale globally and meet
- world performance constraints.
Key Responsibilities

• Design, develop, and deploy novel ML/LLM models and algorithms
• Pioneer large, complex initiatives across product lines
• Define and drive experimentation standards
• Bridge
  - edge research and production

Required Skills and Qualifications
To succeed in this role, you will need a strong background in computer science, electrical engineering, math, or related areas. A Master's degree (Ph. D. preferred) is required. You should have a substantial track record of impactful research and deployment of ML/AI solutions at
- preferably in NLP, LLMs or information retrieval. Proven technical and research leadership across projects/teams; ability to define research vision and influence organizational direction.
Benefits
We offer a hybrid work environment, allowing you to balance remote work with
- person collaboration. Our company values diversity, equity, and inclusion, providing a welcoming and inclusive workplace for all employees.
What We Offer

• Hybrid work environment
• Diversity, equity, and inclusion
• Opportunities for growth and development

About Us
We believe in making a positive impact on our customers' lives by providing innovative solutions that make their interactions more efficient and effective. Our products help businesses streamline their customer service operations, ensuring seamless experiences for customers worldwide.
Our mission is to empower our customers to deliver exceptional customer experiences through the power of AI and machine learning.