Machine Learning Innovator Sintra

Machine Learning Innovator
Sintra
Sintra, Lisboa, Portugal

Transforming Customer Experience

We're on a mission to empower customers using the latest trends in machine learning and AI.

As a Staff Machine Learning Engineer, you'll play a pivotal role in shaping the vision and execution of our machine learning and AI products. You'll drive architecture and design decisions, lead complex projects, and mentor the next generation of technical talent.

• Develop scalable, reliable ML systems and features that impact millions of users.
• Design, build, and optimize ML pipelines for processing large volumes of data in
  - time.
• Collaborate with ML Scientists and Product teams to productionize new models and experiment with emerging AI technologies.
• Lead
  - scale initiatives, define technical roadmaps, and ensure excellence across the entire ML lifecycle.

Key Challenges/Use Cases

• Enhance customer service conversations with accurate language detection, intent recognition, and sentiment analysis.
• Automate customer service interactions using chatbots and knowledge bases.
• Optimize routing at scale, matching tickets or chats to the most appropriate agent/team in
  - time.

You'll be working with a team that's passionate about delivering exceptional results using machine learning and AI.

Essential Qualifications

• Proven track record as a software engineer with a focus on Python-based software development.
• Advanced proficiency with scalable data processing frameworks, distributed databases, and designing reliable data models.
• Demonstrated technical leadership, experience with MLOps, and familiarity with cloud environments and microservices architectures.

You'll be part of a hybrid team that combines onsite and remote work, offering flexibility while enabling connection, collaboration, and learning with your colleagues.