Maitre Assistant (M/F) - Tivoli Marina Vilamoura Algarve Resort Quarteira

Maitre Assistant (M/F) - Tivoli Marina Vilamoura Algarve Resort
Quarteira
Quarteira, Faro, Portugal

What will be your mission?

As Maitre Assistant, you will support the Maitre in directing and organizing the activities and services of a hotel food and beverageoutlet in the hotel's continuing effort to improve guest and team member satisfaction and maximize the financial performance in areas of responsibility.

• Coordinate
  -
  - day operations, ensuring processes and procedures related to product set ups, quality and service meet brand standards.
• Help in the organization, coordination and assignment of the activities, tasks and shifts of the restaurant staff.
• Supervise service of all F&B team members for all areas under his/her responsibilities.
• Ensure the team members know and offer the different products and services available at the hotel’s restaurant.
• Make sure that all information communicated by hotel
  - house commercial department is received and properly executed by the F&B team.
• Supervise the assembly of the hotel rooms in the organization of events.
• Maintain a direct and frequent contact with guests to ensure that guests’ expectations are meet.
• Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences.
• Handle and monitor guest concerns and provide customer satisfaction.
• Review and supervise the correct application of upselling and cross selling techniques in the F&B team.
• Collaborate in the control of the expenses within all areas under his/her responsibilities.
• Ensure compliance with health, safety, sanitation and alcohol awareness standard.

• At least 2-3 years of F&B experience preferably in a hotel/service industry of similar size and complexity.
• Vocational training on hospitality/F&B.
• Fluency in local language is a must and knowledge of English is highly valuable.
• Working knowledge of various computer software programs (Microsoft Office, TMS, etc) and POS system.
• People and customer oriented.
• Management and organizational skills.
• Focus on detail.
• Interpersonal and communication skills.
• Flexibility to respond to a variety of work situations.
• Ability to work independently and as part of a team.

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and
- cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
• Additional dismissal day to celebrate your anniversary.
• Health Insurance and Curative Medicine.
• Free access to the canteen.
• Protocols with local partners - access to discounts for employees.
• Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants.
• Free uniform and access to laundry room for uniform cleaning.
• Accommodation subject to availability.