Majors Account Solutions Engineer, Italy Lisboa

Majors Account Solutions Engineer, Italy
Lisboa
Lisboa, Lisboa, Portugal

Majors Account Solutions Engineer, Italy

Location: Milan, Italy. Please note: Fluency in Italian is required for this role.

Overview

Join to apply for the Majors Account Solutions Engineer, Italy role at Cloudflare.

Responsibilities

The Pre-Sales Solutions Engineering organisation is responsible for the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit for purpose solution design and efficient adoption roadmaps for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds - from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, curious and collaborative team.

As a Solutions Engineer, you are the technical customer advocate within Cloudflare. You will aid your customers and work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support to do so. Your goal of customer success should drive you through the entire organisation as you seek out and create scalable solutions for your customer needs.

The range of products and solutions offered by Cloudflare is broad so that we are able to meet our lofty goal of helping to build a better Internet. A broad knowledge of Internet performance and security technology is required, and the curiosity to maintain and develop new knowledge is essential to keep up with product innovation at Cloudflare.

All the resources and training required to be effective for the role will be provided.

Qualifications

• 3 to 10 years of experience in the IT industry (early or mid level).
• Excellent communication and presentation skills with strong command of business English and Italian where appropriate, plus knowledge of other regional languages as applicable.
• Ability to manage a project, work to deadlines, and prioritise between competing demands.
• Demonstrating empathy with customers and quickly identifying challenges and pain points they face.
• Understanding of how the Internet works, for example:
  • Differences between TCP and UDP and which applications may favour one over the other
  • Difference between authoritative DNS and recursive DNS
  • Role of a firewall, why TLS (SSL) is important, HTTP basics, and willingness to dive deeper into client and server quirks
• Understanding of how customers make buying decisions and how to explain ROI.
• Knowledge of the competitive landscape for one or more of DDo
  S, CDN, Performance, DNS, Developer platform or Zero-Trust/SASE providers.
• Willingness to travel approximately 10 to 15 days per quarter to visit customer offices, conferences or deliver talks.

Bonus

• Previous experience in a
  - sales SE or consulting role
• Demonstrated experience with a scripting language such as Python, Java
  Script or Bash and a desire to expand those skills
• Exposure to emerging technical landscape trends in Security such as Zero Trust

What makes Cloudflare special

We are a highly ambitious large scale technology company with a soul. Fundamental to our mission is protecting the free and open Internet.

Project Galileo: Since 2014 we have equipped more than 2, 400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that constituents have access to election information and voter registration. Since the project we have provided services to more than 425 local government election websites in 33 states.

1. 1. 1. 1: We released 1. 1. 1. 1 to help fix the foundation of the Internet by building a faster, more secure and privacy centric public DNS resolver. This is available publicly for everyone to use and we do not store client IP addresses, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you would like to be a part of? We would love to hear from you!

This position may require access to information protected under U. S. export control laws, including the U. S. Export Administration Regulations. Any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U. S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples include changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact hr at cloudflare dot com or via mail at 101 Townsend St. San Francisco, CA 94107.

Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: IT Services and IT Consulting, Technology, Information and Internet, and Computer and Network Security